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Any successful implementation of the application depends on clear understanding of the existing processes. This involves Gap-Fit analysis and matching the needs to the features already existing in Dynamics 365.
Once the Gaps are identified, the process involves identifying and designing the optimum solution based on the tools and extensibility options made available within the Dynamics 365 platform.
Microsoft has been working on providing a platform and framework to develop on the top of Microsoft Dynamics CRM.
We at Inogic take special care to ensure that custom development adhere to the standards set out in the Microsoft SDK and Development guide to ensure that the custom work is upgradable to the next version without requiring rework as long as Microsoft does not introduce breaking changes in the next version.
We have helped architect and design solutions to support custom business logic and validations using plugins and workflow assemblies such that they are optimum and enhance the user experience.
Often, we come across customers that need a simplified UI to their complex processes, that results in working with them to design custom screens as html web resources using the latest technology frameworks available like jQuery, angular and the likes.
We have worked on designing Portals to make CRM data available to the outside world. These had traditionally been custom portals made to specifications of the customer. More recently, this had moved to ADX v7 Portals and now finally helping configure Microsoft Portals.
Reporting had traditionally been designing of SSRS reports, however over the years it has now moved to designing dashboards using Power BI and other business intelligence tools available.
Looking for guidance or help in setting these up, drop in a mail at firstname.lastname@example.org and get started with your Dynamics Customer Engagement subscription right away!