Copilot for Streamlined Field Activities
Foster a strong field presence by unlocking faster processes with Copilot
Copilot in Dynamics 365 Field Service
Copilot in Microsoft Dynamics 365 Field Service helps
- Field service technicians work more efficiently and effectively.
- Summarizing work order details,
- Assigning suitable technicians to it,
- Providing real-time assistance to the technicians on the field, and more
Suppose a technician is dispatched to a customer’s site to fix an air conditioning unit. Copilot can provide the technician with a summary of the customer’s issue, step-by-step instructions for repairing the unit, and real-time assistance from an expert if needed.
Consider a frontline worker scheduling preventive maintenance for a fleet of vehicles. The copilot can analyze data from the vehicles’ sensors to identify potential issues and recommend the specific components the technician could inspect.
A field service manager trying to improve the efficiency of their team could look up to the copilot tool. Copilot within Field Service can provide them with insights into how long technicians are spending on each task and identify areas where they can improve their processes.
