Webinars
Past Webinars
AI-Powered Customer Service: Exploring Out-of-the-Box Agents in Dynamics 365
30th September 2026
In this webinar, we put out-of-the-box AI in Dynamics 365 Customer Service into a real business scenario and show how AI can handle the journey from customer email → case → follow-up → resolution → reusable knowledge.
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Accelerate Your Sales Process with Dynamics 365 Sales Copilot Agents
23 Jul 2026
This full webinar, Every growing business reaches a point where disconnected systems, manual work, and scattered data begin slowing progress. Microsoft Power Platform helps organizations build modern business applications, automate workflows, analyze data, and introduce AI into everyday operations.
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Watch This Copilot Agent Transform a Customer Service Team in Real Time
14 May 2026
This full webinar, Discover how a single AI-powered Copilot Agent can completely transform customer service operations using Microsoft Copilot Studio, Dynamics 365, Power Automate, MCP (Model Context Protocol), and Code Interpreter.
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Building "Agentic" Copilots across Dynamics 365 and Business Central with MCP
25th Feb 2026
In this webinar, we cover how the Model Context Protocol (MCP) is transforming AI from simple, single-app chatbots into powerful, cross-platform Copilot Agents that can reason, decide, and execute actions across your Microsoft business systems.
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Build Intelligent, Enterprise-Ready AI Agents with Microsoft 365 Agents Toolkit
19th Nov 2025
This full webinar walks you through the Microsoft 365 Agents Toolkit, a powerful framework that lets organizations build scalable, governed AI agents that act across Microsoft 365 apps, business systems, and workflows.
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Smart Document Classification & Auto Folder Assignment in SharePoint using Copilot Agents & Azure AI
23rd July 2025
Watch this on-demand session where we demonstrate how to automate email document processing and classification using Microsoft Copilot Studio and Azure AI — all seamlessly integrated with SharePoint.
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Using Copilot Studio Agents with Local Files for Generative Responses & Email Drafting
5th May 2025
Watch this hands-on session where we dive into the real power of Microsoft Copilot Studio Agents combined with Power Automate!
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Webinar: How to use Copilot Agents in CRM, SharePoint & more!
26th Feb 2025
See live how Copilot Agents effortlessly retrieve critical data from Dynamics CRM and SharePoint, automate workflows, and even create follow-up case records when needed.
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Reach out to us today to know more!
