Engage Well with Customers with Copilot
Unlock customer insights with Copilot for long-term, trusted relationships
Copilot in Dynamics 365 Customer Service
Copilot in Microsoft Dynamics 365 Customer Service helps
- Summarize case details or lead information,
- Draft Email and Chat responses to clients,
- Search for knowledge-based solutions for client queries,
- Identify risks of escalation and more
A Customer Service Agent working on a case for a customer having trouble with their product can get a summary of the customer’s issue and gain relevant knowledge base articles for reference or as solutions.
Copilot within Dynamics 365 Customer Service can provide the Customer Service agent who is to meet with a customer to discuss a billing issue with a summary of the customer’s account and their previous interactions with the company. This could help create a meeting agenda and the agent would be ready before the meeting in a jiffy.
Similarly, a Customer Service agent responding to an email from a customer who is requesting a refund can use Copilot within Dynamics 365 Customer Service to draft a response that is polite, professional, and accurate.
