Customer Self-Service Portal
A Customer Self-Service Portal improves your customer support experience by giving them a web portal for accessing knowledge base articles and submitting and monitoring their support cases.
Moreover, a Community Portal can also be developed to further improve online customer engagement and build a community for your product or services.
A Partner Portal allows you to empower your business partners to access information about your products and services and make better-informed decisions.
This also allows you and the partner to have a better hold on opportunity management experience.
The Community Web Portals allow system administrators to set up an informal, conversational, thread-based communication portal for a particular group of stakeholders.
Key features include Forums, Blogs, Ideas, and Thread Management.