Integrate Live Chat with Dynamics 365 CRM
Connect, Convert, Track, and Engage with Website Visitors Directly from Your CRM with LiveChat4Dynamics
What's LiveChat4Dynamics?
LiveChat4Dynamics is a communication app that integrates live chat directly with Microsoft Dynamics 365 CRM that streamlines customer interactions. This app enables businesses to connect with website visitors in real time, enhancing responsiveness and improving customer experiences. This integration simplifies tracking and managing customer conversations, helping teams focus on building stronger relationships. With LiveChat4Dynamics, businesses can eliminate platform-switching inefficiencies, improve operational performance, and deliver personalized support that boosts customer satisfaction and increases sales opportunities.
Information Vault
Benefits of using LiveChat4Dynamics
Enhance customer satisfaction by ensuring quicker response times.
Reduce customer service costs as a single CRM user can efficiently manage multiple chats.
Drive qualified lead generation through effective data collection during live chat interactions.
Increase website conversion rates by providing immediate assistance to potential customers.
Supported On
Dynamics 365 CRM
Online | Dataverse
Features
Here’s How It Centralizes Your Live Chat Interactions within Dynamics 365
LiveChat4Dynamics Integrates Real-Time Chat within Dynamics 365
LiveChat4Dynamics provides real-time alerts within the Dynamics 365 interface, enabling your team to quickly address customer inquiries. This improves response times, boosts customer satisfaction, and streamlines communication, allowing your team to stay connected and provide efficient support without switching platforms.
LiveChat4Dynamics allows you to engage with website visitors in real-time directly from Dynamics 365 CRM. This seamless integration ensures timely responses to potential leads, boosting conversion rates, ultimately turning visitors into loyal customers.
Integrated Communication
All live chat interactions are stored within Dynamics 365, creating a centralized hub for tracking conversations linked to customer records. This helps your team manage relationships efficiently without switching platforms. By consolidating communication, teams stay organized and gain a clear overview of each customer’s journey, enabling personalized and timely support.
Instant CRM Record Creation
Easily convert conversations into leads, accounts, or cases directly within the CRM, streamlining your sales process and enhancing lead nurturing. This transition saves time, captures valuable interactions, and ensures efficient tracking. Your sales & marketing teams benefit from improved workflow, better client management, and increased opportunities for building long-term relationships.
More Features
User-Friendly Messaging Interface
Provides a simple and intuitive messaging interface within CRM, allowing you to handle web chats, create records, and manage communications all in one place.
Automatic Chat Reassignment for Ongoing Support
Ensures seamless customer service by automatically assigning incoming chats to available agents when the current agent is occupied, ensuring continuous interaction and quick responses.