Why User Adoption Monitor?
User adoption in Dynamics 365 is important because it is a key factor in achieving the full benefits of the platform. Dynamics 365 is a powerful CRM system that can help organizations improve their sales, marketing, and customer service operations. However, in order to realize these benefits, users must adopt the system and use it effectively.
According to a study, organizations with high user adoption of Dynamics 365 CRM see a 25% increase in revenue and a 21% increase in customer satisfaction. This shows that user adoption is a critical factor in the success of any Dynamics 365 CRM deployment.
This is where User Adoption Monitor comes into the picture.