Powerful data insights for customer prioritization
Serve customers better with an all-rounded view of their requirements, needs, and automated functionality
Simplifying Customer Service
- streamlines case generation and knowledge management,
- enables personalized service to the clients with a 360-degree customer view and
- provides visibility into customer service department performance with well-presented Dashboards and Reports.
Case Management at a glance
- D365 Customer Service makes a note of the Customer Complaints raised in the form of cases.
- The time of receipt of the complaint is noted along with the reminders from the clients, initial feedback, issue resolution time, etc.
- The entire journey of a case from the reception of the request up to its resolution is termed Case Management
- The Service Level Agreements signed with the clients at the time of selling the products/ services have several rules and provisions.
- Based on these provisions, the complaints get prioritized
- The schedules of the resources on the field, are also available in the module.
- Entitlements of the Clients such as eligibility for free service, counter updates for the number of services provided, discounted services, types of services to be provided, etc. are catered to within the Services Module
Benefits of D365 Customer Service
Multi-Channel Client Request
The customers can raise their cases through multiple channels such as live chat, voice calls, SMS, social channels, and more
Request Segregation
The product has the inbuilt ability to translate and transcript the complaint, analyze its sentiments in real-time, suggest agents based on the topic of the complaints, etc.
Automated Redirection
In case the complaint agents are busy, the complaint details could be taken up by AI-powered virtual agents
Easy Consolidation
Seamless integration with other apps across platforms with provision for scalability and upgrades
Complete Personalization
Secure and Seamless interactions as per customer convenience and requirement history
Cloud-based Solution
A SaaS solution built on the Microsoft Cloud that is easier to scale, cost-effective, and offers robust data security
What Inogic offers
Optimize and Automate everyday manual operations
Study business requirements and offer Techno-functional Consultation
Extend CRM functionalities with plug-ins, custom business apps, scripts, and more
Customize Entities, Actions, Dashboards, etc.
