Multi-Channel Client Request
The customers can raise their cases through multiple channels such as live chat, voice calls, SMS, social channels, and more
Request Segregation
The product has the inbuilt ability to translate and transcript the complaint, analyze its sentiments in real-time, suggest agents based on the topic of the complaints, etc.
Automated Redirection
In case the complaint agents are busy, the complaint details could be taken up by AI-powered virtual agents
Easy Consolidation
Seamless integration with other apps across platforms with provision for scalability and upgrades
Complete Personalization
Secure and Seamless interactions as per customer convenience and requirement history
Cloud-based Solution
A SaaS solution built on the Microsoft Cloud that is easier to scale, cost-effective, and offers robust data security