Dynamics 365 for Field Service

To be successful in this fast-paced world where service is one of the major differentiators, organizations need to optimize and get the most value out of their resources.

Microsoft Dynamics 365 for Field Service is the next generation of cloud-based enterprise ready intelligent business application for field service management to help you to streamline your field service and deliver the exceptional onsite experience.

Go from being Reactive to Proactive and Connected Field Service Management

Reduce Operational Costs

Utilize the power of built-in intelligence to improve scheduling and dispatch to optimize your resources and reduce operational costs.

Improve Resolution Time

Improve resolution time with a complete overview of your customers and real-time guidance.

Improve Customer Experience

Deliver the best customer experience with self-service portals, proactive updates and ability to track technicians.

Empower Technicians and Improve Efficiency with built-in Intelligence

Improve Profitability with Automated Scheduling

Get more appointments in a day by automatically scheduling the right technician with relevant skills at the best possible location. Then provide the best route and turn by turn directions to ensure on-time appointments.

Efficiently utilize resource by managing resource assignments

Use the interactive schedule board to manage resource assignments across different work orders and complete the task in hand with relevant customer interaction data.

Improve Field Processes and Seamlessly Manage Stock

Boost productivity and improve on-site efficiency with mobile access to information and on the go updates for work order details. Track stock with real-time visibility and streamline stock management.

Improve Service Experience, Build Trust and Deliver Positive Interactions

Gain Insights with IoT and Build Trust

Detect and diagnose a problem before it becomes an issue by leveraging the power of the Internet of Things.

Create Work Orders Automatically

Improve resolution time by automatically creating work orders and scheduling, dispatching technician with all the relevant information.

Save Costs with Predictive Maintenance

Repair, clean or replace parts only when needed and reduce costs with Predictive maintenance.

How can Inogic help?

Inogic is one of the leading Microsoft Gold Certified Partner with more than a decade of experience with the Dynamics CRM (now Dynamics 365) platform and has helped small and medium-sized businesses to develop and successfully implement Dynamics 365 in their business.

Inogic has a talented pool of certified techno-functional developers and consultants that will help you get the most out of your Dynamics 365 for Customer Service by implementing your CRM strategy through customizations of entity forms, entity views, dashboards, ribbons, actions that are more suited to your business needs, automating business processes with workflows & business rules and extending CRM functionalities with plug-ins, custom business apps, azure extensions, webhooks and client scripting to make your system more efficient for better adoption and help you achieve high ROI.

Inogic can help you get started with Dynamics 365 for Field Service and consult you with setup and configuration of Resources (Bookable resources), Bookings (Booking Status, Rules, and Territories), Work Orders (Incidents, Work Orders, and Service Tasks), Inventories, Agreement and Billing, Schedule Boards, Universal Resource Scheduling and Resources Scheduling Optimization.

To find out more about how we can help you get the most out of your Dynamics 365 for Field Service, write to us on crm@inogic.com today!