Advanced Similarity Rules support the customers to view similar case suggestions in the Customer Service Hub. This allows users to view cases similar to their current case and resolve customer issues in the first contact and within a short period. It also helps to reduce operating costs and in turn, increases customer satisfaction. If the… Read More »
Thank You so very much to all our Partners and End Users for making this possible, we are quite excited to share this great news that all your favourite Inogic Dynamics 365 CRM/PowerApps apps now have this badge of Preferred Solution on Microsoft AppSource. To get this badge each app has to go through a… Read More »
With our Azure function ready in the earlier post. We now look at the steps to create a custom connector for this Azure function. Do remember, we have enabled AAD authentication for our Azure function. The APP registration provided while enabling AAD authentication was set for multi-tenant authentication. While we have an easy way to… Read More »
The latest Wave 2 update introduces useful enhancements that increase user-friendliness as well as time efficiency. In this blog, we take a look at those Wave 2 update’s email enhancing features. Add Knowledge Articles 1. Users can now insert ‘Knowledge Articles’ in an email. Note – General availability of this feature is from October but… Read More »
Introduction Recently we had a requirement to create a mobile app to show the product information. So, we decided to develop the app in Canvas App. Canvas App is No code/low code business app. You can design the app by dragging and dropping elements onto a canvas. To show product information in text format is… Read More »
In recent times Pokemon Go was a mixed reality game, it showed pokemon characters in your real surrounding using the camera of your mobile phone. And that kind of brought about ideas to present customers with the ability to view the products in their own surroundings that would help them try placing the objects in… Read More »
Yes, you read it right! Your favorite Dynamics 365 / PowerPlatform ISV’s under one roof right at the convenience of your home, hosted by xrmvirtual user group. Add to Calendar now for First virtual ISV/Partner Day where you can experience a selection of excellent apps from around the world built on the Microsoft Dynamics 365… Read More »
Introduction In this blog we will explore how to pass ‘Xrm’ and ‘formContext’ in HTML pages using the ‘getContentWindow’ client API in Unified Interface of Dynamics 365 CRM so that we can get or set the form attributes inside the HTML web resource. As we all know, parent.Xrm is going to deprecate in near future… Read More »
Introduction With the introduction of PowerApps Component Framework, Microsoft has provided a way to replace OOB grid and Entity fields with custom controls. These controls are reusable and can be designed in any form using web development technologies (HTML, CSS, Javascript) to show the CRM records like showing records in a form of Kanban Board,… Read More »
Introduction Automate Testing can be done in a proficient way in Dynamics 365 CRM through EasyRepro. It covers mass functionalities for support in fields, command bar and much more. As we know, Option Set fields cannot be set like a string field so we use the below syntax to tackle the option set field. xrmApp.Entity.SetValue… Read More »