Customer relationship management used to mean one thing: a system of record. Log the call, update the deal stage, move on. That era is ending. Microsoft’s agentic CRM vision for Dynamics 365 brings AI agents, productivity apps, and CRM data together so sales and service teams spend less time on admin and more time engaging… Read More: Why Sales and Service Teams Are Switching to Agentic CRM »
We frequently work with clients who need modern, interactive, and visually appealing custom pages inside their model-driven apps. Most clients expect clean, interactive dashboards with filters, charts, quick actions, and a UI that blends seamlessly with Dynamics 365. In the past, fulfilling these requests was quite time-consuming. We had to write React code, manage multiple… Read More: Accelerating Model-Driven App Development with Power Apps Generative Pages: A… »
In many Dynamics 365 implementations, case forms primarily capture and display data but don’t actively help resolve issues. Support teams often rely on experience or external tools to determine the next steps. In this guide, we’ll transform a standard case form into an AI-powered assistant using Agent Response and Copilot Studio. This setup enables real-time… Read More: How to Implement AI-Based Case Suggestions in Dynamics 365 Using… »
Model-driven apps in Power Platform provide a structured way to build data-centric applications using Dataverse where the user interface is automatically generated based on tables, relationships, and business logic. As these apps evolve it incorporates complex forms, business process flows, security roles, plugins, and integrations. Over the time the need for automated, reliable testing becomes… Read More: Automating UI Testing for Model Driven Apps with Power Platform… »
Microsoft Power Apps continues to evolve with features that simplify the app-building experience for both developers and citizen makers. One of the newest additions to model-driven apps is the “Describe a page” feature (currently in preview). This new capability allows you to create pages by simply describing them in natural language, rather than manually configuring… Read More: How to Use “Describe a Page” in Power Apps: Create… »
Introduction: Managing CRM data often means endless clicks, multiple dashboards, and time-consuming searches. With Copilot in Dynamics 365 CRM model-driven apps, sales teams can now access information instantly through AI-powered chat. It is an intelligent system designed to understand your workflow. From tracking opportunities to summarizing customer interactions, your CRM (with AI Copilot) works like… Read More: How to Enable Copilot Chat in Model-Driven Apps: Step-by-Step Guide »
Model-driven apps within the Microsoft Power Platform offer structured and efficient ways to manage business data. Now, with the integration of intelligent agents, these apps go beyond data handling, they become smarter, more responsive, and highly efficient in assisting users. This blog explores the two main types of agents available in model-driven apps: autonomous agents… Read More: Empower Your Model-Driven Apps with Copilot Agents »
A recent requirement involved adding multilingual support to a custom page within a model-driven app. The objective was to enable users from different regions to interact with the app seamlessly in their preferred languages. To achieve this objective, Microsoft has provided an excellent guide: Customize pages to support multiple languages. If you follow the step-by-step… Read More: Enabling Multilingual Support on Custom Pages in Model-Driven Apps »
Integrating charts from a model-driven app into a Power Pages portal can enhance data visualization and improve user experience by providing real-time insights directly within the portal. In this blog, we’ll walk through the process of adding a chart to a Power Pages portal using Liquid code ensuring a seamless experience for portal users. Use… Read More: How to Add a Model-Driven App Chart to a Power… »
As a business professional working in CRM, I constantly had to visit and use various apps, which was annoying. I frequently had to wait a while to open that app because of network contention. However, I was able to designate my app as the startup app after discovering this function. Now this feature there is… Read More: How To Set a PowerApps Mobile App as a Startup… »