Tag Archives: Dynamics 365 CRM Wave 2 Release feature

Release 2020 Wave 2 – Agent Scripts and Macros as part of Customer Service workspace explored

In the earlier post, we had a look at the Customer Service workspace app with its Smart assist feature. In this part we will have a look at the capabilities to assist the agent and aid them with the help of Agent Scripts and Macros. Agent Scripts: These could be used to provide the agents… Read More »

Changes in Dynamics 365 – 2020 Release Wave 2

Introduction The 2020 release of Wave 2 for Dynamics 365 brings new innovations that provide you with significant capabilities to transform your business. Microsoft enhanced some features in 2020 release wave 2 and made them user friendly and easy to access. .I have mentioned some of them below. Switching the App Wave 1 – By… Read More »

How to use Sales Accelerator (Preview) feature in Dynamics 365 CE

Microsoft has included quite a number of new capabilities in Dynamics 365 Wave 2 Release. In this blog, we will focus on one of the features under Sales Insight called Sales Accelerator. The first thing that we would like to emphasize is that please beware that this is preview feature and to use this feature,… Read More »

Configure new Timeline features in Dynamics 365 CE

Introduction In the 2020 wave 2 release, Microsoft has released some interesting new features which are now available for early access, among them one feature is customizing the timeline for the below new features. Expand the timeline records by default. Hide “What you’ve missed.” Hide status tags. Show email as Conversation or as individual messages.… Read More »

Optional Price Lists – New Dynamics 365 CRM Wave 2 Release feature

Introduction Wave 2 Release for Dynamics 365 is now available for preview and one of the new helpful features released is the ability to make price list optional for opportunities, quotes, orders, or invoices. This feature will streamline the product adding capability, making it quicker for the salesperson to add Products. This feature works in… Read More »