Category Archives: Microsoft Wave 2

Enhancements in Sales Accelerator using Adaptive Sequences

Introduction: In Dynamics 365 2021 release wave2, you will notice there are many enhancements added to the Sales Accelerator. One of which we came across is Adaptive Sequences. In the previous blog, we have already seen configuration of sales accelerator and steps for creating sequences (at that time this feature was in preview). Now, first… Read More »

Outlook style preview panes now possible using Side Panes with Power Platform Wave 2 2021 Release

Introduction The release of Power Platform Wave 2 2021 has brought in some amazing features and functionalities. One of which is the Side Panes and the ability to incorporate multiple panels in it. In the earlier article we discussed how the panels are now capable of displaying entity forms, lists and even web resources and… Read More »

Exclusive sneak peek at the new multi-tab Panel (Side Panes)

Introduction The release of Power Platform Wave 2 2021 has brought in some amazing features and functionalities. One of which is the Side Panes and the ability to incorporate multiple panels in it. Earlier we had the provision to open a single panel using the method below Xrm.Panel.loadPanel(URL, title) Although this was an intuitive addition… Read More »

New Model-Driven App experience for Sharing Entity Rows

Introduction: In the new 2021 release wave 2, Microsoft has introduced a new Unified Interface dialog experience using which users will be able to share rows easily. Let’s check out! Go to the table’s home grid and select the rows that you want to share. For example, I have selected Account table rows as shown… Read More »

Bulk Edit Entity Records using new Model-Driven App experience

Introduction: In the new 2021 release wave 2, Microsoft has removed the dependency on web client hybrid experience and introduced a Unified Interface dialog experience using which users will be able to edit multiple rows easily. It is also supported on the mobile experience. So, let’s see how it looks! First, go to the table’s… Read More »

SLA Pause and Resume Enhancements in 2020 Wave 2 Release

Introduction As we know, we can pause and resume the SLA based on the Status Reason field of an entity by configuring Service Management settings. Here, you can see the below screenshot from Service management>>Service Configuration Settings But this option was only limited to the “Status Reason” column of any entity. If you wanted to… Read More »

Release 2020 Wave 2 – Agent Scripts and Macros as part of Customer Service workspace explored

In the earlier post, we had a look at the Customer Service workspace app with its Smart assist feature. In this part we will have a look at the capabilities to assist the agent and aid them with the help of Agent Scripts and Macros. Agent Scripts: These could be used to provide the agents… Read More »