Introduction Microsoft introduced Customer Voice in 2020 to get feedback from the customer and save it into Customer voice entities in Dynamics 365 CRM. They also introduced new features in the Customer voice. In this blog, we will discuss one of the new features of customer voice i.e., Pause and Resume Customer Voice. Please find… Read More »
It’s a fact that we process visual images faster than written words. Therefore, using visualization apps to analyze Dynamics 365 CRM data by capitalizing upon our natural ability to process images faster is the smart way to go ahead. A preferred app on Microsoft AppSource – Kanban Board – is one such visualization app that… Read More »
Introduction: In the recent release, Microsoft added one powerful feature called ‘Global Intelligent Search’. In this blog, we will see how the admin can enable this for the organization and how it helps the user, and some tricks to get quick results. Enable Relevance Search: In the Power Platform admin center, select an environment. Select Settings> Product > Features. Under Search,… Read More »
A recent addition to the suite of “insights” applications has been the Dynamics Customer Insights. This is a standalone application that can be subscribed to and is part of their Customer Data Platform offering. The idea behind this app being the ability to collate customer information including transaction history or behavioral actions across multiple systems… Read More »
Introduction: I am sure you may have used OnSave event several times in your projects. We generally use this event and write code in it to do some validation on record to restrict the user from saving the record (using prevenDefaults method). The nature of OnSave event is synchronous. It is not right to call… Read More »
InoLink – a Preferred App on Microsoft AppSource – is your go-to app when it comes to integrating Dynamics 365 CRM with QuickBooks Online. Most of you must be well aware of our popular integration app. But for those of you who are yet to get acquainted, let’s see why our Dynamics 365 CRM friends… Read More »
Introduction We recently had a business requirement to load data in Dynamics 365 CRM. We had a case where the user will create Account records in a CRM and at the end of the day, it should load records in the other Dynamics 365 CRM. To achieve this we have used the Azure Copy Data… Read More »
Introduction Microsoft has provided offline ability to use “Dynamics 365 for phones app” or “Field Service (Dynamics 365) App”. Mobile Offline allows users to work with the data in offline mode as well i.e. when they are not connected to the internet. So, in the offline mode, if we want to create or manage the… Read More »
Introduction Recently when I was exploring the sales forecasting feature of Dynamics 365 sales, I came across many enhancements in Forecast configuration. Previously if you were trying to create any type of forecast (Org, Territory, and Custom) then it was restricted to Opportunity entity only. Now you can observe that there is a flexibility to select… Read More »
The use of mobile devices like Smartphones and Tablets is rapidly increasing amongst sales and businesses around the world. The rise in need of real time data when on field has become a must and to cater to these rising demands, Mobile CRM strategies are being adopted by Sales Teams. With Mobile CRM, salespeople can… Read More »