Integrate Dynamics 365 Customer Engagement with SharePoint – The secure way!

Managing attachments/documents in Dynamics 365 CRM and ensuring the security of data stored in cloud services are crucial for the smooth function of business organizations. Because you never know when or what information you may need or the unknown risks that threaten the security of that information. So, what can be done to overcome such… Read More: Integrate Dynamics 365 Customer Engagement with SharePoint – The secure… »

Resubmit/Cancel Multiple Runs at the same time in Dynamics 365 Cloud Flow

Introduction: While working on the flow, sometimes there can be multiple failed runs due to which flow makers need to resubmit each failed runs individually to rerun them. It is the same in the case of canceling the flow run as well. But now in the recent April 2022 release wave 1, Microsoft introduced the… Read More: Resubmit/Cancel Multiple Runs at the same time in Dynamics 365… »

A new experience for Subject Management is now available in Dynamics 365 CRM

Introduction: In the previous blog, we explored the new subject control i.e. Selection TreeView Control introduced on the subject table. In this blog, we are going to explore the enhanced Subject Management page with some additional settings available on the table that makes it easier for users to manage Subjects in the subject tree. How… Read More: A new experience for Subject Management is now available in… »

Webinar: Introducing the new Gamification Solution in Dynamics 365 CRM – Enhance productivity, improve user adoption, and much more!

According to a recent survey, around 70% of Global 2000 companies have adopted gamification elements in their workplaces to improve the productivity of their employees. Gamification has become an integral part of many business processes which has opened doors to many avenues and Dynamics 365 CRM gamification is one of them. And to help our… Read More: Webinar: Introducing the new Gamification Solution in Dynamics 365 CRM… »

Exclusive sneak peek at the new Virtual PCF Component

Introduction: If you build PCF components then you must be aware that to create a standard control we render it on the container, which is provided in the PowerApps Component Framework. Microsoft has introduced a new type of control named Virtual Control. As the name suggests, this control creates and renders on the Virtual DOM.… Read More: Exclusive sneak peek at the new Virtual PCF Component »

Customer Service Historical Analytics Report in Dynamics 365 Customer Service – Part 2

Introduction: In the previous blog, we already explored the “Customer Service Historical Analytics” report and the different dashboards available. Recently, I was going through this doc where different KPIs are listed. I was interested in “Avg. CSAT” and “Avg. survey sentiment” which were not displayed and shown as blank. This made me explore and find… Read More: Customer Service Historical Analytics Report in Dynamics 365 Customer Service… »

Customer Service Historical Analytics Report in Dynamics 365 Customer Service – Part 1

Introduction: In today’s competitive world, customer satisfaction is very important. Providing appropriate and timely service lets you earn your customer’s trust for life. Also, knowing your customer enables you to provide better service and optimize your agent’s productivity. ‘Customer Service Insights’ is now embedded in Dynamics 365 customer service with the inbuilt AI capabilities. The… Read More: Customer Service Historical Analytics Report in Dynamics 365 Customer Service… »

MSDW Partner Event: Add Geo-Mapping to your Dynamics 365 CRM and Power Apps Practice!

Geo-analytics and location intelligence are the in-trend discoveries that highlight the value of geographical and spatial components attached to a set of data. The importance of locational data for businesses in 2020 was up to 100% in the real estate industry, 94% in travel and tourism, 89% in financial services, and so on. It is… Read More: MSDW Partner Event: Add Geo-Mapping to your Dynamics 365 CRM… »

Launch Playbooks using sales insight cards (assistant V3) in Dynamics 365 CE

Use Business Process Checklist for guided selling in Dynamics 365 for Sales Automate repeatable tasks and enforce best practices for day-to-day sales processes using your own customizable Dynamics 365 CRM Playbook using Inogic’s Business Process Checklist. Managers and admins can create plans in the form of checklists/to-do lists or processes for their users to follow… Read More: Launch Playbooks using sales insight cards (assistant V3) in Dynamics… »