Introduction: For updating an existing record in Dynamics CRM, we have always had the Service.Update message. Pass in the entity object and it would update the corresponding record back in CRM. This message however only allowed you to update regular fields. CRM has always had some special fields like Status, Owner etc that could not… Read More »
I have been working with Microsoft Dynamics CRM since CRM 3.0 and any new update in CRM does not really makes me nervous looks and feels being on familiar ground. And here I was starting off with Microsoft Dynamics Marketing, something I was avoiding for quite some time now… reason simply being… not familiar with… Read More »
Prior to Microsoft Dynamic CRM 2015 Update 1 the only way to identify the records in CRM was the record guid. Now with the introduction of the Alternate Keys in Dynamics CRM 2015 Update 1 we can use alternate keys to uniquely identify a record in CRM in place of the primary key (GUID).… Read More »
Before CRM 2015 SP1 update, an alternative option to debug the Plug-in or Workflow for developers was to use tracing messages which would help to trace the program using custom messages. The developer had to manually throw an exception in order to trace the program. And then when the plug in/workflow is triggered a dialog is… Read More »
The next release of CRM 2015 had been announced a few months back. It is going to be an “Online only” release which means only users of CRM Online will receive this update. Feature updates to CRM made in this release update will not be made available to On-Premise until the end of the year.… Read More »
Microsoft Convergence 2015 was a huge success once again for Inogic. Thank You, from Inogic Team for visiting our booth (No. 1751) and talking to us about our solutions and services. And a special word of Thanks for the Microsoft Team for the amazing arrangements and a great partnership. Now that you’ve gotten to know us, it’s time… Read More »
In our previous first part blog, we explained about BPF, it`s enhancements and few of the methods from the list of available methods. This second blog installation will explain the other available methods. Get the Active Path We can get the Active Path i.e., serves the exact seq. of stages that got the user to… Read More »
With the introduction of MS CRM 2015, came many new features. The one we are going to discuss here is advancement of Business Process Flow and especially the Scripting part, which came as boon. Before CRM 2015, the Business Process Flow exist, but no API availability made it impossible for the developers to interact with… Read More »
Microsoft’s biggest event– the Convergence conference is returning once again this year to the Georgia World Congress Center, Atlanta, USA from 16th-19th March. It gives the attendees an opportunity to learn something new, create business relationships and explore the true potential of Microsoft Dynamics solutions. Its main purpose is to provide the attendees a platform… Read More »
SLA’s were introduced in CRM 2013 to improve Customer Service. But in the following scenario it actually didn’t serve its intended purpose. Scenario: Imagine there’s a case where in the provider needs to interact with the Customer and then they decide to keep the case “On Hold”. Now, suppose we have a default SLA activated in… Read More »