Thank You so very much to all our Partners and End Users for making this possible, we are quite excited to share this great news that all your favourite Inogic Dynamics 365 CRM/PowerApps apps now have this badge of Preferred Solution on Microsoft AppSource. To get this badge each app has to go through a… Read More: Start with Confidence: Inogic Dynamics 365 CRM apps as Preferred… »
In the earlier blog posts, we discussed setting up an Azure function with AAD authentication and then creating a custom connector for the Azure function that also requires AAD authentication to make a connection to the connector. Given that the Azure function is configured for AAD authentication in the Authentication / Authorization section of the… Read More: Impersonation within Azure Function or Custom Connector when using AAD… »
With our Azure function ready in the earlier post. We now look at the steps to create a custom connector for this Azure function. Do remember, we have enabled AAD authentication for our Azure function. The APP registration provided while enabling AAD authentication was set for multi-tenant authentication. While we have an easy way to… Read More: Building Custom Connectors for Power Apps and Power Automate Flows… »
Alerts4Dynamics (Preferred App on Microsoft AppSource) is a handy app that helps you to create and manage alerts and notifications within Dynamics 365 CRM and Power Apps. In our previous blogs we have given you a brief insight about different types of alerts – Record-Based Alerts and Rule-Based Alerts. In this blog, you will be… Read More: Record-Based, Rule-Based and now let’s explore Event-Based Alerts within Dynamics… »
Custom logic has until now and still being developed mostly as plugin or workflow assemblies. If you wanted to extend the default behavior of the platform on certain actions like create or update record, you developed either a plugin or workflow and then had to use the Plugin Registration Tool to register this on the… Read More: Building Custom Connectors for Power Apps and Power Automate Flows… »
The latest Wave 2 update introduces useful enhancements that increase user-friendliness as well as time efficiency. In this blog, we take a look at those Wave 2 update’s email enhancing features. Add Knowledge Articles 1. Users can now insert ‘Knowledge Articles’ in an email. Note – General availability of this feature is from October but… Read More: Useful Email Enhancements in the Latest Wave 2 Update »
User Adoption Monitor has always been your go-to app to track, monitor and review user adoption of Dynamics 365 CRM. This is why it has become one of the Preferred Solutions available on Microsoft AppSource. Now, with the latest addition of three new features, User Adoption Monitor is on its way in being the ultimate… Read More: Set targets and Ensure Data Completeness – Tracking User Adoption… »
Introduction When it comes to Customer Service, the SLA plays a very crucial role to track performance against Key Performance Indicators (KPIs). With the Dynamics 365 CRM web client interface, we used to configure KPIs with traditional workflow actions when SLA is violated like send an email to agents if SLA is failed or warned.… Read More: How to Use Power Automate in SLA to Configure Actions »
Introduction Recently we had a requirement to create a mobile app to show the product information. So, we decided to develop the app in Canvas App. Canvas App is No code/low code business app. You can design the app by dragging and dropping elements onto a canvas. To show product information in text format is… Read More: Enhance user experience with use of 3D View in Canvas… »
Traditional Personal Views or the Views saved from Advanced Find Queries have long been ‘Personal’ to the owners/creators of the views unless they chose to share these views with others. Given the name ‘personal’ made sense to keep these views ‘private’ to the user but a major issue that came up amongst others are: No… Read More: User Personal Views now available to their Managers in Dynamics… »