We are already familiar with the Auditing feature, which enables us to track user access to the system, monitor updates made to specific columns, retrieve previous column values before updates, identify record deletions, and much more. Audit logs can be viewed in the Audit History tab for a single record and in the Audit Summary… Read More: Auditing of Security Role in Microsoft Dynamic 365 CRM with… »
With the wave 1 rollout in Microsoft Dynamics 365 CRM earlier this year, there has been an addition of a new type of entity in Dynamics CRM. It is called an “Elastic” entity. In this blog, we will walk through one of the capabilities of this newly launched feature, what makes it different from the… Read More: Enabling/creating the entity as type “Elastic” within Microsoft Dynamics 365… »
Introduction We learned how to link teams with Microsoft Dynamics 365 CRM in our previous blog. We will now learn how to view Teams chat in the record’s timeline. Email and phone calls are effective ways to communicate with customers, but chatting with them casually can also help resolve their issues faster. This gives them… Read More: How to show Teams chat on the connected records timeline… »
To improve productivity and maintain professionalism, email templates are frequently used. A large number of templates to choose from can become confusing for the users. With the introduction of this new feature of ‘Email Template Selection’, users can find templates faster, using filters and views. Here are the steps to access this feature- Step 1:… Read More: Email Template Selection Enhancement within Microsoft Dynamics 365 CRM »
Marketing involves presenting an idea, a product, or a service to a target audience. By focusing on a customer’s needs and wants, companies are able to determine who might purchase their product and how to attract them. The concept of email can be quickly transitioned to the concept of writing by using content ideas as… Read More: Automatic Email content suggestion using Microsoft 365 Copilot »
Microsoft Power Pages provide an ability to customize the forms with various subgrids or other controls through Web Pages. Each subgrid can have many OOB button capabilities, such as Create, Associate, Update, and so on. There can be scenarios where these OOB buttons do not fulfill the actual business requirements, and there can be a… Read More: Add Custom Buttons on Editable Grid within Microsoft Power Pages »
As we all already know the significance of the ability to share any sort of data/information with other users in the system, in general, Dynamics 365 allows users to share the records of the entities with other users across the system. Taking this further, In the wave 1 rollout of Microsoft D365, this ability to… Read More: Enabling modern “Share” provision on Dashboards and Views within Dynamics… »
You might have heard about ChatGPT and it being considered a new way to improve productivity. We might be aware that it helps in developing applications by reducing human efforts. Creating an app manually could be a difficult task as it requires concentrated time, creativity, and energy. What if it could be done just by… Read More: Creating Canvas App using AI Copilot (preview) option »
In the previous blog, we covered how to enable managed environments to get more visibility and control. We also discussed areas that help you scale as a better environment administrator. Likewise, in this blog, we will see the new features introduced in the Power Platform Admin Center called Maker Welcome Content. So let’s get started!… Read More: ‘Maker Welcome Content’ Option in Power Platform Admin Center »
Microsoft has added a new feature called Cards in the Wave 2 release. Cards are simplified forms that are connected to Dataverse which can be sent to CRM users to capture the required details. In the previous blog, we explained how to create cards using Power Apps. In this blog, we have explained how to… Read More: Automatically sending Power Apps cards to Microsoft Teams channels using… »