Businesses, where the sales team has access to all the customer data, can have better sales performance. With the availability of customer data including financial data can help the Sales Team understand their customers and provide a better customer experience. However, due to security reasons, organizations prefer not to integrate their accounting and CRM systems… Read More »
Introduction: Using the OOB Workflow, you can use values that are only accessible under the Workflow context to perform operations. If you want to use values that are not under the context of the Workflow or not related to the entity record for which the Workflow is going be executed, then you will need to write a custom assembly… Read More »
Recently we received a business requirement where client wants to send Birthday Emails to the CRM contacts. We tried this using Microsoft Flow. In this blog we will discuss this. First we need to create a Recurrence trigger so that this functionality will run every day. To create recurrence trigger in Flow please follow below… Read More »
In this age of digital transformation, organizations leverage the powerful features of business apps to transform their business processes and grow from regional players to global leaders. However, implementing business apps in an organization is easier said than done and it ultimately depends on how well the users adopt the new tool. Needless to say… Read More »
Introduction: Microsoft Power BI is a powerful tool used for data analysis and reporting using data from different sources, for instance, Dynamics 365. Sometimes reports demand the use of a filter and recently we had a business requirement to apply a filter based on a column from two data sets. The requirement was to have… Read More »
Territory Management has always been an important part of every business not just to improve sales and revenue potential but also to get a strong hold of customer and market segments. In Dynamics 365, we always had the option of creating territories since inception. Our aim has always been to extend the existing Dynamics 365… Read More »
Introduction: With the release of Dynamics 365 Microsoft has brought many new exciting features, one of them is common user interface across all devices. The core idea behind this feature is to bring a single client technology to cover all the different UI’s across devices. Web, Outlook, Mobile, Tablet. In this blog, we will see… Read More »
Introduction: Microsoft Portals can be accessed by authenticated and as well as anonymous contacts. So if a user has privileges to create records in Dynamics CRM, irrespective of the fact that they are logged into the Portal or not, then when such records get created in CRM-owner of those records will be set as SYSTEM.… Read More »
Introduction: Universal Resource Scheduling feature in Dynamics 365 Version 9.0 can be used to enable scheduling of any entity including custom entities on the Schedule Board. Along with the Scheduling, we will also see how we can add the fields on the booking slot of the Schedule Board and also how to add different booking… Read More »
We always wish we could expedite the process of exporting reports out of Dynamics 365 and reduce the number of clicks required to get an email out with the report automatically attached. Click2Export upcoming new release fills in this gap and you can now configure any Dynamics 365 CRM report to be exported and downloaded… Read More »