Enhancement in Email Template

By | November 29, 2021


To create accurate content in the Email Template, Dynamics 365 CRM added Default Value feature in it. With the help of Dynamics Text, now you can set dynamic content in the Email Template. And in case if it doesn’t find the dynamic value then it will show the default value.

Let’s see how to set Default Value in the Email Template.

Login to https://admin.powerplatform.microsoft.com/

Select the Environment to click on more options -> Settings -> Templates ->Email Template->New Template->Select Email Template Type->Ok

Enhancement in Email Template

Point to the cursor where you want to add the Dynamic Text and click on the “Insert Dynamic Text” button from the ribbon bar.

Enhancement in Email Template

If you have not selected where you want to add dynamic text and click on the Insert Dynamic Test button then the below alert message will be shown.

Enhancement in Email Template

Once you click on “Insert Dynamic Text”, the “Edit Dynamic Text” window will be shown. Here, you can add Dynamic Text.

Enhancement in Email Template

As shown below screenshot, I have taken Record Type as Contact and Field Name as First Name i.e. when you select the particular Email Template then in Subject, Account’s Contact First Name will be shown and if there is no first name in the record then it will take Customer as Default Text in Subject.

While Inserting the Dynamic Text I have selected the Subject field.

Enhancement in Email Template

Once the details are filled, click on the Insert button. Here you can see the Thank you and after that Dynamics Text in the subject field.

Enhancement in Email Template

After creating the Email Template, you can send an email to the customer by selecting the created email template.

Account Record – Email – Insert Template – Select the Email Template – Insert

It will search for the first name, if the first name is there in the record then it will consider it as dynamic text and shown in a subject as below:

Enhancement in Email Template

And if there is no First Name in the record then it will show default text as below:

Enhancement in Email Template


In this way, you can give a personal touch to the Email templates that is to be sent to the customers.

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