Category Archives: Customizations

Reading ‘Set Personal Options’ user settings and applying it on Number and Currency Datatype Fields

Introduction: Microsoft Dynamics 365 allows the user to customize the formatting of Number, Currency, Date and Time datatype fields that are used on Entity Forms (For example, Annual Revenue field on the Account entity form). Formatting the Number and Currency datatype fields: The user can format the datatype fields by simply navigating to Settings >… Read More »

Tip – Setting Your Own Default View in Dynamics 365

Introduction: Microsoft Dynamics 365 provides lots of customization options for organizations to customize the system based on their business needs. Organizations can also customize the Default View that their users will see when they log in. However, in many cases, the users might feel the need to set their Default view i.e. personal settings for… Read More »

Tip: Resolve Unknown Dependency Issue and Delete an Entity from Dynamics 365/CRM

Introduction: Recently we had a business requirement to delete a Custom Entity from Dynamics 365/CRM as it was no longer needed. As we all know, to delete an Entity, first we need to remove all the dependencies of the referred Entity from the system views, sub-grids, and plugins, etc. registered on that Entity. Issue: We… Read More »

How to Add or Remove users from Sandbox instance in Dynamics CRM/365

Introduction: Sandbox instance or Non-Production Instance was introduced with Dynamics CRM Online 2013, and it allows an organization to test and implement processes and avoid any complications and issues on the Production Environment. There may be situations where we need to test the process for multiple users with different security roles. In this blog, we… Read More »

Error Qualifying Lead in Dynamics 365 Customer Engagement

Issue: When qualifying a lead in CRM, we receive the following error message. “Unable to get property ‘getUserPrivilege’ of undefined or null reference Script” Reason: This was a customized system and we noticed the Company and Title field were missing from the lead form. Solution: Add the fields back on the form, and if required… Read More »

Approaching Storage Limit in Dynamics 365 – Watch out VOC logs

Introduction: The storage size in Dynamics CRM Online is limited to the size you have purchased or you are eligible for based on your license structure. The usual culprits have been 1. Plugin Trace Logs: Turn it off from the System Settings as shown below 2. Attachments: Look for email attachments and notes attachments and… Read More »

Add WebResource to the Sitemap using Dynamics 365 Site Map editor

Introduction: Until Dynamics 365, editing of the Site Map usually required the use of the popular Site Map Editor Plugin from XRM Toolbox. The plugin provided a visual editor with an easy way to modify the sitemap. The traditional way of editing Site Map required editing the XML tags that was error prone, and therefore… Read More »

Enable Multiple Languages on Microsoft Dynamics 365 Portal

Introduction: Microsoft Portals can be used to surface data from Microsoft Dynamics 365 Customer Engagement for an external audience. Microsoft Portal provide various pre-configured templates for Customer Portal, Partner Portal, and Employee portal amongst others. Recently the portals were extended to provide Multi-language support, and here we cover the steps to enable multiple languages for… Read More »