Author Archives: Inogic

Multiple Microsoft CRM Portal Instances for Dynamics 365/CRM

Most often asked question is if one CRM can be used to host multiple portals? When you go through the deployment admin screen for CRM, you have the option to install multiple Portals; you are free to install Customer Portal as well as Partner Portal. This will go ahead and deploy the solution components and… Read More »

Microsoft Portal Configuration Issues

Introduction: Microsoft Portal is easy to configure. However, sometimes we face issues even after correctly configuring the Portal, and it might take a lot of time to identify the issue and solve it. In this blog, we will explain some of the issues that we faced while configuring the Portal Web Pages, Entity Form and… Read More »

Avoid Manual Data Entry Challenges in Dynamics 365

Microsoft Dynamics 365 has radically changed the way businesses manage and improve their customer relationships. Adoption of CRM systems has been a huge productivity improvement for an organization’s business process. Even though digital transformation powered by Dynamics 365 has improved the efficiency, productivity, and business processes of organizations, manual data entry remains one of the prime… Read More »

Tip: Resolve Unknown Dependency Issue and Delete an Entity from Dynamics 365/CRM

Introduction: Recently we had a business requirement to delete a Custom Entity from Dynamics 365/CRM as it was no longer needed. As we all know, to delete an Entity, first we need to remove all the dependencies of the referred Entity from the system views, sub-grids, and plugins, etc. registered on that Entity. Issue: We… Read More »

How to Add or Remove users from Sandbox instance in Dynamics CRM/365

Introduction: Sandbox instance or Non-Production Instance was introduced with Dynamics CRM Online 2013, and it allows an organization to test and implement processes and avoid any complications and issues on the Production Environment. There may be situations where we need to test the process for multiple users with different security roles. In this blog, we… Read More »

Error Qualifying Lead in Dynamics 365 Customer Engagement

Issue: When qualifying a lead in CRM, we receive the following error message. “Unable to get property ‘getUserPrivilege’ of undefined or null reference Script” Reason: This was a customized system and we noticed the Company and Title field were missing from the lead form. Solution: Add the fields back on the form, and if required… Read More »

Adventures with Microsoft.Xrm.Tooling in Microsoft Dynamics 365 Customer Engagement

Microsoft.Xrm.Tooling.Connector library has been made available by the Dynamics CRM SDK team to make it easy to perform common operations, using direct functions that have been exposed for these. Exploring the library in came in with a learning experience with subtle differences in how we were used to doing it earlier using API libs available.… Read More »

Approaching Storage Limit in Dynamics 365 – Watch out VOC logs

Introduction: The storage size in Dynamics CRM Online is limited to the size you have purchased or you are eligible for based on your license structure. The usual culprits have been 1. Plugin Trace Logs: Turn it off from the System Settings as shown below 2. Attachments: Look for email attachments and notes attachments and… Read More »

Dynamics 365 Service Administrator now available in Office 365

Introduction: To manage instances of Dynamic CRM, earlier the user had to be designated as a Global Administrator. But with the Global Administrator as the name suggests, the user had access throughout Office 365. To resolve this Office 365 now provides the option of assigning the role of Customized Administrator. With Customized Administrator, you now… Read More »