Dynamics 365 Service Administrator now available in Office 365

By | June 21, 2017


To manage instances of Dynamic CRM, earlier the user had to be designated as a Global Administrator. But with the Global Administrator as the name suggests, the user had access throughout Office 365. To resolve this Office 365 now provides the option of assigning the role of Customized Administrator.

With Customized Administrator, you now have the option of choosing the privileges that you need to assign to the user as can be seen below

Dynamics 365 Service Administrator now available in Office 365The Privileges have now been separated per app to ensure granular security.

You can find these options upon editing the User Roles in Office 365 User Management screen

New Role in Office 365Dynamics 365 service administrator:

A user with this role assigned in the O365 portal is auto assigned System Administrator security role in Dynamics 365 Customer Engagement. You do not have to manually assign the System Admin role to the user as is the case when you create a user in O365 with User (no admin access) role.

Dynamics 365 service administrator vs System administrator in Dynamics 365

While both have same privileges within Dynamics 365 Customer engagement, only Dynamics 365 service administrator can manage/administer Dynamics 365 instances. This means they can perform Backup & Restore, Copy and Reset actions on the Dynamics 365 instances.

Dynamics 365 Service Administrator now available in Office 365Dynamics 365 service administrator vs Global Administrator

With regards to Dynamics 365 Customer Engagement users of both these roles have the same level of privileges.

Dynamics 365 service administrator cannot allocate licenses for Dynamics 365. This can only be done by the Global Administrator


Go ahead and choose the appropriate role for the users in Office 365 and control the access privileges they have.

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