Tag Archives: Spring Release

Connecting Microsoft Social Listening with Microsoft Dynamics CRM

Introduction: With Social becoming an integral part of any business activity be it marketing or sales or even service, it did become important to integrate Social seamlessly within CRM and that’s the gap that Microsoft Social Listening was introduced to bridge. MSL currently allows for listening for Keywords that you defined on Social Channels like… Read More »

Duplicate Detection is back in Microsoft Dynamics CRM Spring Release

How good were the old days of CRM 2011 that even at the point of creation of records you were notified on the entity form itself that the particular record is a duplicate record and hence the data duplication was reduced to a considerable amount. But suddenly in CRM 2013 Duplicate Detection was removed partially i.e.,… Read More »

Entitlements in Dynamics CRM 2013 Spring release

Introduction: Entitlements is a new concept introduced in CRM 2013 Spring release and it is the same concept of Contracts with advanced capabilities which were not available in Contract and had limitation in the past. It supports Allocation Types of Cases and Hours. You have the entitlement validity dates within which the entitlements are applicable.… Read More »

Dynamics CRM Online Sandbox Administration

Introduction: With Dynamics CRM 2013, Sandbox instance was introduced. The Sandbox instance is available for free subscriptions that have 25 users or more. I got access to a Sandbox Instance only recently. Here in this article I would like to walk you through all the features that are now available with a Sandbox Instance. Where… Read More »

Queue Enhancements in Microsoft Dynamics CRM ‘LEO’ release – Part 2

Further to our earlier blog in which talked about Public/Private Queues in brief with some UI changes in them, this blog will walk you through the features such as how to route queued Item, how to Assign, Pick, and Release features of Queue and important points to be taken note of. Read more: Queue Enhancements in… Read More »

Queue Enhancements in Microsoft Dynamics CRM ‘LEO’ release – Part 1

In Dynamics CRM 2013 ‘LEO’ release Queues are further enhanced to now support Public and Private Queues. Through this blog post we will review the enhanced feature of Queue in general. Introduction of Private Queue would help user’s focus on their cases and resolve at better rate. Only those users who are members of a… Read More »

Case Enhancements in Dynamics CRM 2013 ‘LEO’ release

Finally, the most awaited Spring ‘14/SP1 update has been rolled out. It has brought along with it many new features and changes. The majority of the changes were observed in the Service Module. Here we talk about the 2 new features introduced in Cases: 1. Parent-Child Case 2. Merge Case Parent-Child Case: This could be… Read More »

Spring Release – Dynamics CRM 2013 SP1 Codenamed ‘Leo’ Out Now!

Introduction: The much talked about Spring Release is now slowly being released across various geo for CRM Online. Let us take a look at what this release has to offer. Leo updates are optional, i.e. after your CRM program and db has been upgraded to version 6.1.x you are now on the latest CRM release.… Read More »