Tag Archives: Case Entitlement

Entitlements in Dynamics CRM 2013 Spring release

Introduction: Entitlements is a new concept introduced in CRM 2013 Spring release and it is the same concept of Contracts with advanced capabilities which were not available in Contract and had limitation in the past. It supports Allocation Types of Cases and Hours. You have the entitlement validity dates within which the entitlements are applicable.… Read More »