SLA’s were introduced in CRM 2013 to improve Customer Service. But in the following scenario it actually didn’t serve its intended purpose. Scenario: Imagine there’s a case where in the provider needs to interact with the Customer and then they decide to keep the case “On Hold”. Now, suppose we have a default SLA activated in… Read More: SLA Enhancement in CRM 2015 »
Introduction: Quick Create Forms were introduced in CRM 2013 to help create records of core entities in a simpler way from anywhere in the system. It actually was not that simpler when we wanted to create subsequent records for the lookup field available on current Quick Create form. Let’s take a look at how we… Read More: Simplified Process to Add New Records on the Fly in… »
You might have disabled normal controls programmatically many times but while disabling Composite Controls programmatically we get stuck. We don’t know how to access the control and going through the conventional method doesn’t yield us the expected result. In that case, what should we do? How to achieve the expected result? Like this, we face many… Read More: Accessing Composite Controls Programmatically using Script »
At times it happens that when you try to go offline from Outlook you may receive the following error when offline database size is exceeded and outlook is not able to store any more contacts, mails, attachments etc.: When you try to go offline for first time using CRM Outlook client for offline sync, it will create one… Read More: Outlook offline sync error – “Invalid Argument error“ »
There have been times when we need to configure IFD and both, ADFS and CRM are installed on same server. In case of Windows server 2008, we need to install ADFS 2.0 and in Windows server 2012 standard, ADFS 2.1 comes by default as a part of windows features, we just need to install and configure ADFS.… Read More: How to change the Port of ADFS 3.0 (Windows server… »