Introduction: Schedule board in an important feature in Dynamics 365 which gives an overview of the resource availability and bookings user can make. Whenever the Field Service solution is installed, the schedule board shows the work orders by default. But what about the other entities? What if I want to schedule the appointments too on… Read More »
Introduction: Many interesting features are being provided by Microsoft for Audit log in the new version Dynamics 365. One of them is Deleting Audit history records. Yes, deleting audit history records through Dynamics CRM. Earlier the user did not have the ability to delete audit history record. But now Microsoft has now provided a button… Read More »
Introduction: Microsoft Flow is a powerful business application that allows the user to create and automate workflows across multiple applications and services without developers help. In one of our blog “Microsoft Flow – Create a record in Dynamics 365 using Gmail Connector”, we saw how to create a record in Dynamics 365 using Gmail Connector.… Read More »
With the release of Dynamics 365 v9.0, Microsoft has introduced many new features that make our Dynamics 365 even better. With the new User Interface changes, we just can’t stop looking at it. The new User Experience added in the Dynamics 365 has become more consistent across multiple devices such as desktop, mobile and, tablet.… Read More »
Summit EMEA Dublin – 3 Days of Learning, Networking and Growing Together! We were at the Summit EMEA Dublin for the first time as a Silver Sponsor, and had a really amazing 3 Days of Learning, Networking and Growing Together! Team Inogic would like to thank everyone who visited our booth at the event and special thanks… Read More »
Translation help users to understand the given details in their native language when user is unaware of that language. In CRM it is especially helpful when we are working on a packaged solution. Dynamics 365 CRM allow us to provide translation using Import/Export of translation as below. And also by adding XML tag for translation… Read More »
Introduction: Microsoft has introduced a knowledge management system for Dynamics CRM 365. This enables users to create rich knowledge articles, which also supports embedding external multimedia content like images and videos in the form of links. It also allows translations and versioning for the articles. In this blog will discuss about how to associate Knowledge… Read More »
Introduction: Recently while working we came across an issue while qualifying the lead as shown in the below screenshot. As we all know when a lead is qualified along with Opportunity and Account a Contact record also gets created with this lead as the Originating Lead. So there is 1:N relationship named “contact_originating_lead” between the… Read More »
A CRM system like Dynamics 365 is a beautiful amalgamation of business strategy and the power of technology. Since the inception of CRM, businesses have harnessed the convenience and usability of having all the customer interaction and data in a single place to supercharge their business processes and improve the overall customer experience. When a… Read More »
Introduction: Voice of Customer in Dynamics 365 helps to capture feedback regarding your product or service from CRM. With Voice of the Customer, we can easily set up surveys, distribute them to contacts via workflows, and capture responses. Recently we had a business requirement where we only need to show the checkbox text and not… Read More »