Category Archives: Service Module

Scheduling Work Hours for Users in Dynamics CRM

An Organization has several users, and for these users particular working hour timing is set. But it is important to maintain these working hours in an organized manner. Through this blog, you will know the significance of creating Work Hours in Dynamics CRM. How to Set Work Hours for Users in Dynamics CRM? Below are… Read More »

Manage Entitlement terms behavior with Dynamics CRM Online Update 1

Introduction: Entitlements were introduced in CRM 2013 Spring Release. These are an enhancement to the concept of Contracts that has been in Dynamics CRM since its initial release. You can read more about entitlements from one our earlier blogs found here. You could define the entitlement terms that a customer is entitled to. The entitlements… Read More »