Fixed – Field Service database version is out of Sync error in Dynamics 365 Field Service

By | May 2, 2017

Introduction:

Field Service has been one of the most celebrated module, since, its introduction in Dynamics CRM.

Field Service has many business cases, and if it is used to its full potential, it can boost company’s efficiency in terms of service.

With every iteration of Dynamics CRM, since, the introduction of Field Service has brought in major changes for the Field Service.

Few of the improvements were towards improving the Schedule board UI, some were towards enhancing the functionality.

All in all, Field Service as a package is a boon for the companies who are interested in implementing rigorous service routine and are using CRM.

Upgrade breaks Agreements functionality

Recently, after upgrading our online environment from 8.1 to 8.2 and then upgrading the Field Service to the latest version (6.1.0.1462) we started facing a peculiar issue.

Whenever we tried saving the Agreement, after changing System Status from Estimate to Active, we kept getting the below error.

Field Service database version is out of Sync error in Dynamics 365 Field Service

Resolution:

To resolve the above issue, we need at least the customizer security role.

Steps:

1. Go to Field Service -> Administration -> Field Service Settings

         2. Click on ellipsis (three dots) and open the Form Editor

Field Service database version is out of Sync error in Dynamics 365 Field Service3. Through the customization, put the below field on the form

3.	Through the customization, put the below field on the form4. Click Save and then publish

5. Go to the Field Service Settings, update the Database Version value to 1.

Field Service database version is out of Sync error in Dynamics 365 Field Service6. Now, try to save the Agreement after changing the System Status from Estimate to Active and voila! It’s done.

Category: Dynamics 365 Dynamics CRM Tags:

About Inogic

Inogic is one of the most renowned Microsoft ISV with a Gold competency in Microsoft Dynamics CRM ecosystem. Inogic is a hub of innovation, and cutting-edge technologies delivering innovative services and solutions like Maplytics™, one of the first geo-analytical mapping solutions to be Certified for Microsoft Dynamics (CfMD) & InoLink: QuickBooks Integration, to CRM Customers and Partners alike.

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