How AI Chatbots Transform WhatsApp Customer Support in Dynamics 365
A customer sends a WhatsApp message: “Where is my order?” But the bigger shift happens when WhatsApp, AI, and CRM work together. With Dynamics 365 WhatsApp integration, conversations can become part of the customer record instead of remaining in a separate messaging app. Agents can see chat history and CRM information in one place, while… Read More: How AI Chatbots Transform WhatsApp Customer Support in Dynamics 365 »