Tag Archives: chats integration dynamics 365

How to show Teams chat on the connected records timeline in Microsoft Dynamics 365 CRM

Introduction We learned how to link teams with Microsoft Dynamics 365 CRM in our previous blog. We will now learn how to view Teams chat in the record’s timeline. Email and phone calls are effective ways to communicate with customers, but chatting with them casually can also help resolve their issues faster. This gives them… Read More »