Category Archives: Dynamics CRM

How to allow a single resource to be scheduled for multiple activities at the same time

CRM has this great scheduling feature that lets you schedule resources for a job based on the availability as well as the skill set (service) being required to perform the job. You can associate a user with a particular service through the Required Resources Tab. Once you have the user selected in the selection rule… Read More: How to allow a single resource to be scheduled for… »

How to send email through email template which contains image links in email body

Once we observed that creating a new email activity using an email template with some images in its body does not come through properly and only image links appear in the body.During our research, we found another way to send an email with the above same email template in it. The steps to perform this… Read More: How to send email through email template which contains image… »

Permissions to users for closing opportunities

In our organization, we wanted that some of our users should not be allowed to close an opportunity. In the user roles we didn’t find this specific privilege. Hence, we removed the “AppendTo” privilege from the opportunity entity for the role of those users who are not allowed to close opportunities. Thereafter, whenever that user… Read More: Permissions to users for closing opportunities »

Append v/s append to

Append and Append To are two privileges that most user are not very clear about regarding their functionality. In this article we try to explain the difference between “Append” and “Append To” Privileges and how it affects the user access. Append and Append To basically deal with the entities that are parties to a 1:N… Read More: Append v/s append to »