Author Archives: Sam Kumar

About Sam Kumar

Sam Kumar is the Vice President of Marketing at Inogic, a Microsoft Gold ISV Partner renowned for its innovative apps for Dynamics 365 CRM and Power Apps. With a rich history in Dynamics 365 and Power Platform development, Sam leads a team of certified CRM developers dedicated to pioneering cutting-edge technologies with Copilot and Azure AI the latest additions. Passionate about transforming the CRM industry, Sam’s insights and leadership drive Inogic’s mission to change the “Dynamics” of CRM.

Why Maplytics is the Best Auto Scheduling Software for Your Field Service Teams in Dynamics 365

Managing field service teams efficiently is a challenge for many organizations. Service technicians, sales representatives, and field engineers must travel between multiple locations, address customer appointments, and complete service requests within tight schedules. Without a structured scheduling system, this can lead to wasted travel time, inefficient planning, and missed opportunities. Software commanding Automated Scheduling becomes… Read More »

Offline Capabilities in the Canvas App within Dynamics 365 – Part 3

Creating Offline Profiles Directly from Maker Studio In our previous blog, we explored how to enable offline capabilities in Canvas apps and how to manage offline data such as images and attachments within Dynamics 365. However, one important part of the offline setup was not fully streamlined creating and managing offline profiles. Previously, to configure… Read More »

How to Integrate Dynamics 365 CRM with Mailchimp (Step-by-Step FAQ Guide)

Integrating Dynamics 365 CRM with Mailchimp is no longer optional. Businesses struggle with disconnected workflows, outdated data, and missed lead engagement opportunities. This FAQ-based guide addresses the most common questions searched on Google about CRM-Mailchimp integration and how to solve them efficiently. How do I sync my CRM contacts with Mailchimp? Technically, syncing CRM contacts… Read More »

Improve Dynamics 365 Performance by Fixing PCF Refresh Storm

If you’ve been developing Power Apps Component Framework (PCF) dataset controls for Dynamics 365 Model-Driven Apps, you’ve probably hit this at some point: one PCF control calls context.parameters.dataset.refresh(), and suddenly every PCF control on the form fires its updateView() not just the one that triggered the refresh. On a simple form it might go unnoticed.… Read More »

How to Configure an AI Model in Dynamics 365 CRM for Sales Prediction (Step-by-Step Guide)

Sales teams generate large volumes of data in Microsoft Dynamics 365 CRM, but turning that data into accurate sales predictions can be challenging. Using AI-powered predictive models, organizations can automatically forecast outcomes such as: Whether a Lead will convert The probability of closing an Opportunity Lead qualification likelihood Sales pipeline outcomes This guide explains how… Read More »

Step-by-Step Guide to Creating Low-Code Plug-Ins for Copilot

While exploring the capabilities of low-code plug-ins in Dataverse in our previous blog, we experimented with a simple scenario involving billing details calculation. The objective was to implement a small piece of logic that calculates the total bill amount based on values such as price, duration, and user count. During the implementation, you may notice… Read More »

How to Set Up Record Cloning in Dynamics 365 CRM: Step-by-Step Guide 2026

Creating similar records repeatedly in Dynamics 365 CRM can slow down sales and operations teams. Whether it’s duplicating opportunities, quotes, accounts, or custom entities, manually recreating records leads to lost productivity and inconsistent data. Record cloning solves this problem by allowing users to duplicate an existing record along with selected related data, reducing manual work… Read More »

Adding Dataverse as a Knowledge Source in Microsoft Copilot Studio

As AI agents become increasingly embedded in enterprise workflows, providing accurate, up-to-date, and structured knowledge becomes essential. Microsoft Copilot Studio allows developers to connect agents directly to Dataverse tables, enabling agents to answer employee questions using real, structured enterprise data. With Dataverse as a knowledge source, your agent can handle HR, salary, leave, and other… Read More »