Sales teams generate large volumes of data in Microsoft Dynamics 365 CRM, but turning that data into accurate sales predictions can be challenging. Using AI-powered predictive models, organizations can automatically forecast outcomes such as: Whether a Lead will convert The probability of closing an Opportunity Lead qualification likelihood Sales pipeline outcomes This guide explains how… Read More »
While exploring the capabilities of low-code plug-ins in Dataverse in our previous blog, we experimented with a simple scenario involving billing details calculation. The objective was to implement a small piece of logic that calculates the total bill amount based on values such as price, duration, and user count. During the implementation, you may notice… Read More »
Creating similar records repeatedly in Dynamics 365 CRM can slow down sales and operations teams. Whether it’s duplicating opportunities, quotes, accounts, or custom entities, manually recreating records leads to lost productivity and inconsistent data. Record cloning solves this problem by allowing users to duplicate an existing record along with selected related data, reducing manual work… Read More »
As AI agents become increasingly embedded in enterprise workflows, providing accurate, up-to-date, and structured knowledge becomes essential. Microsoft Copilot Studio allows developers to connect agents directly to Dataverse tables, enabling agents to answer employee questions using real, structured enterprise data. With Dataverse as a knowledge source, your agent can handle HR, salary, leave, and other… Read More »
Field operations look simple from the outside. A sales rep or technician receives a list of customers à drives to their locations à finishes the visits à and updates the CRM. On paper, this process appears straightforward. If dug deeper, it turns out to be one of the most complex and overlooked areas of business… Read More »
In the previous blog, we tackled the hurdle of bypassing MFA using saved authentication states. While getting past the login screen is a victory, the real challenge in Dynamics 365 (D365) lies in the UI interaction with a few fields. Unlike standard web forms, D365 relies heavily on asynchronous components. If your script doesn’t respect… Read More »
What if your CRM could analyze historical patterns, customer engagement signals, and activity data to tell you the most effective next step to achieve your goal? That’s exactly what Next Best Action does. Next Best Action by Inogic brings AI-powered recommendations to Microsoft Dynamics 365, helping sales and service teams take the most effective next… Read More »
Building a simple card in Power Apps was a difficult task. If you wanted to show a list of records in a clean, visual way, you couldn’t just use one control. You had to manually assemble a patchwork of different elements. You would add a container for the background, drag in a label for the… Read More »
In the high-stakes world of enterprise technology, there is a recurring ghost that haunts even the most ambitious Digital Transformation projects: The Implementation Gap. We’ve all seen it. An organization invests heavily in Microsoft Dynamics 365. The software is world-class, the vision is clear, and the stakeholders are aligned. Yet, six months after go-live, the… Read More »
In Dynamics 365, when working with Power Apps inside the Dynamics 365 ecosystem, especially when consuming Dataverse APIs or Power Automate responses, developers often encounter challenges while handling structured data within a Canvas App. Many Dataverse entities, such as Account, contain nested or related records (for example, a Primary Contact). While it is possible to… Read More »