If you’re using Microsoft Dynamics 365, you probably already have pipeline visibility. You can see your opportunities by stage. You can drag deals across columns. You know what’s open and what’s moving. But here’s the real question: Does your Kanban board help you close deals, or does it only help you see them? Most Dynamics… Read More »
In many organizations, invoice approvals are still manual, slow, and inconsistent. Small invoices don’t need human intervention, while high-value invoices must go through managers or finance teams. However, most systems treat all invoices the same, leading to delays and unnecessary approvals. In this blog, we design a smart multi-stage invoice approval process using Copilot Agents… Read More »
I work in insurance, which means two things are always true. One, my calendar looks ambitious every morning. Two, reality laughs at my calendar by lunchtime. Hi! I am Dave, and welcome to in who finally stopped wrestling with chaos and started working with Maplytics. The coffee is strong, the roads are unpredictable, and the… Read More »
Managing the same knowledge across multiple Copilot agents often leads to duplication, inconsistent answers, and unnecessary maintenance overhead. Microsoft Copilot Studio solves this problem with Component Collections, allowing teams to centralize knowledge once and reuse it across multiple agents. In this step-by-step guide, you’ll learn how to build a reusable Component Collection in Microsoft Copilot… Read More »
CRM and Accounting Were Never Meant to Work Alone Microsoft Dynamics 365 CRM plays a critical role in managing customer relationships, sales pipelines, and engagement activities. Accounting systems, on the other hand, are responsible for invoices, payments, taxes, and financial reporting. Individually, both systems perform well. The challenge begins when they operate in isolation. In… Read More »
Automating the Microsoft Dynamics 365 (D365) user interface is notoriously difficult. Developers often struggle with dynamic iFrames, deeply nested DOM hierarchies, and fragile XPath selectors that break after every minor CRM update. Traditional Selenium-based frameworks frequently suffer from “flakiness,” failing before completing a single stable execution. However, Playwright has redefined the standard for D365 testing.… Read More »
If your CRM contains multiple versions of the same customer, you don’t just have a data issue; you have a revenue, experience, and AI-readiness problem. Sales teams lose confidence in pipelines. Marketing struggles with audience accuracy. And AI tools like ChatGPT, Microsoft Copilot, Gemini, etc., can’t deliver reliable insights without unified customer profiles. This FAQ-style… Read More »
In 2026, customer communication expectations have fundamentally changed. Today’s buyers demand instant, conversational, and mobile-friendly interactions, not long email threads they might open hours or even days later. For Dynamics 365 CRM users, this shift is significant. Businesses are moving away from traditional email as the primary CRM channel and adopting WhatsApp CRM integrations like… Read More »
In Microsoft Dataverse, Power Automate flows are commonly used to execute business logic when records are created, updated, or deleted. They work well for most user-driven and real-time business operations. However, in certain scenarios such as integrations, background jobs, bulk data operations, or system maintenance tasks running these flows is not always required and can… Read More »
AI is no longer optional in CRM. With Copilot, forecasting models, and automation now embedded into Microsoft Dynamics 365, organizations expect instant insights, accurate predictions, and intelligent recommendations. But there’s a hidden problem most teams discover after enabling AI: AI is only as reliable as the data it consumes. And duplicate CRM records are the… Read More »