Enhanced user experience with new Modern Control on Subject Field

By | September 6, 2021

Introduction

As we already know the Subject table is used to create a hierarchy of topics to organize and maintain information and categorize service Cases, Knowledge Base Articles, and Products in Dynamics 365 CRM.

In recent 2021 Wave 2 release, new user experience on Subject table has been introduced i.e. a new subject control – Selection TreeView Control – has been added which makes it easier for users to view and search subject tree hierarchy. It is enabled by default for out-of-the-box forms as shown below:

new-Modern-Control-on-Subject-Entity

This control makes it easy for users to view subject hierarchy as shown below:

new Modern Control on Subject Entity

Before, users were not able to search for the subject but this new control provides the ability to search across parent subject and child nodes as well, as shown below:

A subject column without control:

new Modern Control on Subject Entity

A subject column with modern control enabled:

new Modern Control on Subject Entity

Also, when we search for any subject, it highlights the result as shown below:

new Modern Control on Subject Entity

Conclusion:

The new modern control i.e. Selection TreeView Control on the Subject field makes the user experience much easier for viewing n number of Parent Subject and Child Nodes.

Reference link: https://docs.microsoft.com/en-us/dynamics365-release-plan/2021wave2/service/dynamics365-customer-service/modern-control-subject-entity

 

2 thoughts on “Enhanced user experience with new Modern Control on Subject Field

  1. Carlos

    Hi,
    Great news!
    I have tested, but it down’t work fine.
    Which data do you have in the tree view config property line?
    Could I change aspect or data behaviour?
    Where can I take more info about that string?
    Thank you.

    Reply

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