When Dynamics 365 CRM Development Creates a Shadow Architecture
A sales team requests one additional field in Dynamics 365. Later, an automation uses that field to send notifications. Operations begins relying on the information to prioritise work. Management adds it to a dashboard. Another system eventually receives the data. Nobody planned to build a new business-critical process. Yet removing that original field could now… Read More: When Dynamics 365 CRM Development Creates a Shadow Architecture »