Category Archives: Technical

Enhanced Timeline View within Dynamics 365

Now we can customize the timeline with some more additional features added in the 2022 wave 2 release, so let’s see how can we configure and use these new features:- Profile Picture: Now you can manage the setting for whether to show or hide the user profile picture on the timeline view. On selecting Always… Read More »

Enhanced Trend and Flow Chart in Sales Forecasting within Dynamics 365 CRM

Efficient sales processes are key for any successful business. The Predictive forecasting feature which is available in Microsoft Dynamics 365 Sales Insights, enables proactive decision-making for any aspect of the sales process. Recently when I was exploring Predictive forecasting I came across the new setup available for configuring the Trend and Flow chart. In the previous… Read More »

Parsing JSON string into a JSON object using ParseJSON() function in Canvas App within Power Platform

A few months ago we published one of our blogs to parse the JSON string using regular expression. As per the blog, to parse the JSON string into JSON object we have to format the JSON string into regular expression format as shown below: “\{“”id””:””(?<id>[^””]*)””,””name””:””(?<name>[^””]*)” Now, we can directly parse JSON string using ParseJSON() function,… Read More »

Advanced Schedule Board Customizations in Dynamics 365 Field Service

In our previous blog, we looked into basic configurations for extending the Schedule Board functionalities by adding various types of Controls within the Filter Panel, which filters the Bookable Resources based on the filter conditions. There can be various complex scenarios where we have to customize the Dynamics 365 Field Service Schedule board, in this… Read More »

Utilizing the Swarming feature in Teams (PREVIEW) for intelligent collaboration within Dynamics 365

Microsoft is continuously working on the Dynamics 365 feature which leverages the advantage of integration with Teams. In this blog, we will explore one such feature inside the D365 customer service named “Customer support swarming (preview)”. Note that this feature is still in PREVIEW mode. Need: To sustain any business in the long run “Customer… Read More »

How to add and subtract date using subtractFromTime() and addToTime() functions within Power Automate

In this blog, let us see how we can add and subtract an ‘x’ time unit such as second, minute, hour, day, week, month, and year into and from the existing date. Requirement: We recently had a client requirement in which, the client wanted to calculate the next follow-up date for the current customer. This… Read More »