As we previously learned how to configure and set up a Code App component in our earlier blog, we will now extend that implementation further. You can refer to the earlier blog on Building Standalone Apps with Power Apps Code Apps: Using Dataverse and Office 365 Users Connectors for the initial setup. In this blog,… Read More »
As a Dynamics 365 Customer Service Administrator in the IT sector, one of my core responsibilities is ensuring that all customer-facing communication especially emails sent by our support and service teams is accurate, consistent, and aligned with our organizational standards. However, before the “Insert Copilot prompts in email templates” feature was introduced, this process was… Read More »
Over the past few months, Copilot has become one of the most talked-about features in the Microsoft ecosystem. But one thing still confuses many people: There are actually two different Copilot experiences available in Microsoft 365. Microsoft 365 Copilot – the paid add-on Copilot Chat – the free chat experience included with Microsoft 365 At… Read More »
Organizations frequently receive employee requests for training programs, certifications, or skill-development courses. Traditionally, these requests go through manual review and approval processes which can delay decision making and create administrative overhead. With Advanced Approvals in Microsoft Copilot Studio, it is possible to automate such decisions using AI. Instead of relying on human approval stages, AI… Read More »
Today’s businesses rarely operate within a single application. Applications such as Sales Hub, which manage leads, opportunities, accounts and revenue to help sales teams close deals faster. On the other hand, Customer Service helps handle cases, tickets and customer support interactions to deliver faster issue resolution. Field Service is used to schedule technicians, manage work… Read More »
Automation testing requires interacting with different UI elements in an application. Tests may fail for several reasons such as incorrect selectors, synchronization issues, or unexpected changes in the UI. Identifying reliable UI selectors is therefore crucial when writing complex automation scripts. One of the most common causes of UI automation failures is the use of… Read More »
If you’ve been working with AI in your business processes lately, you’ve probably run into a really frustrating roadblock: the gap between the chatty text an AI wants to give you and the structured data your automation actually needs. Let’s say you’re building a Power Automate flow to pull details out of customer emails. You… Read More »
Microsoft Copilot Studio introduces Code Interpreter, a powerful capability that enables agents to generate and execute Python code to analyze structured data. With this feature, agents can perform tasks such as: Data aggregation Statistical analysis Forecasting Table joins Chart generation Code Interpreter allows agents to work with structured file formats such as CSV and Excel,… Read More »
When you work with Power Automate, you’ll eventually run into situations where testing your flow repeatedly starts causing real problems in your data. You might overlook it at first, but once you discover Static Results, you’ll realize how powerful this small feature can be. Let’s walk through a real scenario so you can see exactly… Read More »
Creating Offline Profiles Directly from Maker Studio In our previous blog, we explored how to enable offline capabilities in Canvas apps and how to manage offline data such as images and attachments within Dynamics 365. However, one important part of the offline setup was not fully streamlined creating and managing offline profiles. Previously, to configure… Read More »