Author Archives: Sam Kumar

About Sam Kumar

Sam Kumar is the Vice President of Marketing at Inogic, a Microsoft Gold ISV Partner renowned for its innovative apps for Dynamics 365 CRM and Power Apps. With a rich history in Dynamics 365 and Power Platform development, Sam leads a team of certified CRM developers dedicated to pioneering cutting-edge technologies with Copilot and Azure AI the latest additions. Passionate about transforming the CRM industry, Sam’s insights and leadership drive Inogic’s mission to change the “Dynamics” of CRM.

Enhancing Knowledge Retrieval with Microsoft Copilot Agents in Dynamics CRM and SharePoint

Studies show that 70% of employees spend unnecessary time searching for information across multiple systems, leading to productivity losses and delayed responses. According to a Gartner report, inefficient knowledge management costs organizations an average of $1.5 million annually. Microsoft Copilot Agents, integrated with Dynamics 365 and SharePoint, eliminate these inefficiencies by delivering instant, context-aware responses.… Read More »

How To Add a Copilot Page in the Site Map Entry to Your Custom Sales App?

AI tools like Copilot in Dynamics 365 Sales are revolutionizing how organizations interact with data, automate tasks, and enhance customer engagement. For organizations leveraging custom sales applications within Dynamics 365, ensuring seamless access to Copilot is critical for maximizing its potential. By integrating the Copilot page into your custom sales app’s site map, you can… Read More »

Use Governance Controls to Disable Anonymous Access in Power Pages (Preview)

In today’s digital world, most businesses and organizations prioritize protecting sensitive data. Power Pages gives administrators the power to disable anonymous access to their websites, which ensures that only authenticated users can view sensitive information. This entry covers how one can define anonymous access, explain its importance, and explore governance controls that can effectively eliminate… Read More »

Using Specific Dates Drive and Track Marketing Campaigns in Dynamics 365 CRM and Mailchimp

To stand out in today’s busy market, businesses need to communicate with customers in a personal and meaningful way. Using the right app makes it easier to send targeted messages and keep track of interactions. By integrating Mailchimp with Dynamics 365 CRM, you can sync Dynamics 365 records with Mailchimp, target customers based on specific… Read More »

Process Mining Capability in Power Automate

Process mining is a research area and technology that helps businesses understand their actual processes, and how they operate, and identify opportunities for improvement, automation, and digitalization. Process mining can be simply described as analyzing processes using event log data. Process mining is a powerful tool that offers the following benefits: Efficiency Improvement: process mining… Read More »

TLDR: A Quick Update on Microsoft’s 2025 Release Wave 1

If you missed the latest updates or need a fast rundown on 2025 release wave 1 plans for Microsoft Dynamics 365, Power Platform, and Role-based Copilot offerings, you’re in the right place. This summary highlights key transformative updates across Dynamics 365, Power Platform, and Copilot—designed to streamline your operations, enhance decision-making, and give your enterprise… Read More »

Smarter Features, Greater Productivity with Azure Maps in Dynamics 365 CRM

“Every step toward efficiency is a step toward success.” At Maplytics, we believe that innovation is not a choice but a continuous journey. Businesses thrive when they optimize their resources, streamline operations, and enhance decision-making based on location intelligence using the right tools. That’s where Maplytics comes in—your certified geo-analytics and geo-mapping solution integrated seamlessly… Read More »

Harnessing Dynamics 365 Copilot to Access Tailored Content from SharePoint

As a salesperson, your success depends on providing accurate and on-time information to your clients. Whether it’s product brochures, pricing details, sales pitches, or specifications, having instant access to this data is critical. Most of these clients store this kind of information in SharePoint folders, but searching for it manually can be time-consuming. This is… Read More »