Author Archives: Sam Kumar

About Sam Kumar

Sam Kumar is the Vice President of Marketing at Inogic, a Microsoft Gold ISV Partner renowned for its innovative apps for Dynamics 365 CRM and Power Apps. With a rich history in Dynamics 365 and Power Platform development, Sam leads a team of certified CRM developers dedicated to pioneering cutting-edge technologies with Copilot and Azure AI the latest additions. Passionate about transforming the CRM industry, Sam’s insights and leadership drive Inogic’s mission to change the “Dynamics” of CRM.

Top Questions About Dynamics 365 CRM Document & Storage Management—Answered!

Efficient and secure document management in Microsoft Dynamics 365 CRM is vital for scalable growth, compliance, and collaboration. As businesses handle large volumes of data, integrating cloud storage like SharePoint, Azure Blob, and Dropbox becomes essential to save storage costs. So, how do you control access, keep documents secure, and maintain organization across teams? This… Read More »

How to Integrate WhatsApp with Dynamics 365 CRM Using Meta or Twilio APIs

In a world where customers expect instant, personalized service, integrating WhatsApp with your CRM isn’t optional—it’s a strategic necessity. If you’re using Microsoft Dynamics 365 CRM, you’re likely managing sales, service, and marketing in one platform. But what about WhatsApp—the world’s most-used messaging app? Without direct integration, your teams are switching tools, losing context, and… Read More »

Webinar: Stop Dynamics 365 Data Duplication – Detect, Merge, and Prevent Duplicates Effortlessly with DeDupeD!

  Duplicates and CRM? Not a good combo, right? Exactly. They don’t just eat up your storage, they also slow down your productivity. A study found that 15-30% of your CRM data could be duplicates. That’s why efficient clean-up is so important, and DeDupeD by Inogic makes it simple. With DeDupeD, you can automatically detect… Read More »

Boost Reusability and Performance in Power Apps Controls Framework with Dependent Libraries

In this blog, we’ll explore how using dependent libraries can significantly improve maintainability, reusability, and performance in Power Apps PCF controls. Through practical scenarios, we’ll uncover how this architectural choice reduces bundle size and streamlines development. To illustrate this, let’s dive into a recent scenario our team encountered and how dependent libraries transformed our development… Read More »

Why Sales Territories Matter for evolving Telecom Landscape of 2025: Complete Guide!

As telecom providers navigate a landscape defined by rapid technological change and shifting customer demands, the need for smart, scalable operations has never been greater. From rural tower maintenance to urban 5G deployment to complex B2B account management, effective territory management is the key to staying ahead — and staying organized. But let’s be honest… Read More »

How to Programmatically Add Option Set Values in Dynamics 365 with Power Automate

In every Dynamics 365 or Power Apps implementation, it’s common to require fields where users select values from predefined lists—such as Job Title, Customer Category, Priority, or Region. These lists are typically implemented using Choice fields (Option Sets) or custom Lookup fields referencing separate entities. A common challenge when configuring Option Sets in Dynamics 365… Read More »