Tag Archives: Microsoft Dynamics CRM

Custom Actions in Dynamics CRM 2015 Online Update 1

Recap: Back in 2013, when Microsoft introduced the concept of “Custom Actions”, we had explained this feature in this blog. With the latest update released for CRM Online versioned 7.1, this feature has further been extended. As a quick recap, Actions in processes are a way to create custom messages in CRM for an entity,… Read More »

Connecting Microsoft Social Listening with Microsoft Dynamics CRM

Introduction: With Social becoming an integral part of any business activity be it marketing or sales or even service, it did become important to integrate Social seamlessly within CRM and that’s the gap that Microsoft Social Listening was introduced to bridge. MSL currently allows for listening for Keywords that you defined on Social Channels like… Read More »

Adding Timer Control to Lead Entity in Dynamics CRM 2013 Spring release

Introduction: A new concept of timer control has been introduced in CRM 2013 SP1 which can be used against date fields on customizable OOB entities or custom entities. This timer control has been designed to help users notice the nearing SLA or resolution times. For example, if your organization has certain process to be followed… Read More »