Tag Archives: interactive service hub

How to Merge Cases from Interactive Service Hub in Dynamics CRM

Introduction Microsoft Dynamics CRM offers this ability of merging cases, which helps in reducing redundancies. This type of merging helps in bringing multiple cases about the same issue to one place. Let us see how users can merge cases from Interactive Service Hub. In Microsoft Dynamics CRM 2016: Interactive Service Hub can be opened using… Read More »

Forms in Microsoft Dynamics CRM 2016 which can’t be missed

Introduction: As it has always been, entity forms enable a CRM user to key in the required data efficiently. With the release of Dynamics CRM 2016, data is presented in a better way in the interactive service hub dashboard. As compared with the earlier updates, Dynamics CRM 2016 introduces two forms in the Interactive Service… Read More »

Interactive Service Hub Dashboards in Dynamics CRM

Interactive service hub dashboards is one of the interesting and useful feature introduced in the Microsoft Dynamics CRM 2016. Interactive service hub is a separate interface in Dynamics CRM 2016. We can use it for online and on premise CRM also. There are two ways to open the interactive service hub. You can either click Experience… Read More »