Organizations generate thousands of documents across SharePoint, including contracts, invoices, proposals, technical specifications, HR files, SOPs, and more. But finding the right document at the right moment is where the real challenge lies. AI tools like Microsoft Copilot, when combined with modern semantic search and Azure AI Search, are reshaping how business users discover, understand,… Read More »
If you’ve ever tried building apps with Microsoft Power Apps, you know the process: creating tables, designing screens, adding controls, connecting data, and writing formulas. While the traditional app-building process is effective, it can also be time-consuming and complex. But now, imagine this: You simply describe the app you need, and within minutes, Power Apps… Read More »
In many businesses, important updates in Dynamics 365 CRM go unnoticed. One delayed update can cost a deal, damage customer trust, or slow down decision-making. Sales teams miss important lead updates, service teams fail to act on escalations, and marketing teams lose track of campaign responses. Common Challenges Teams Face with Alerts in CRM… Read More »
Deep Reasoning in Microsoft Copilot Studio enables AI agents to analyze multi-step support scenarios, evaluate historical case data, apply business rules, and recommend well-reasoned actions similar to how an experienced support specialist thinks. AI agents are becoming a core part of customer service operations, but traditional conversational models often struggle when scenarios become complex, like… Read More »
Introduction When working with large files in Microsoft Dataverse (Dynamics 365 CRM), standard download methods often fail due to payload size limits, network interruptions, or memory overload. To address these challenges, Dataverse provides a chunked, block-based download mechanism through APIs such as: InitializeFileBlocksDownloadRequest InitializeAttachmentBlocksDownloadRequest InitializeAnnotationBlocksDownloadRequest This method is the recommended and most reliable way to… Read More »
When your Dynamics 365 users report that folders won’t open, documents disappear from search, or location errors appear without explanation, the culprit is often invisible: SharePoint’s 5000-item list view threshold. Despite being one of the most common performance bottlenecks in CRM deployments, it remains widely misunderstood by administrators and end users alike. Most administrators first… Read More »
Introduction In Dynamics 365 and the Power Platform, solutions are the primary vehicle for application lifecycle management (ALM). As a best practice, direct changes to the base (parent) solution in production or UAT environments should be avoided. Instead, every hotfix or small enhancement should be applied via patches. Each patch adds a separate layer on… Read More »
Introduction Microsoft Copilot Studio has unlocked a new era of conversational AI for organizations looking to automate workflows, improve employee productivity, and extend intelligence into everyday apps. But while creating a copilot is becoming easier, scaling that copilot across Microsoft 365, especially Teams, Outlook, SharePoint, Word, and other surfaces, is where most organizations hit a… Read More »
As developers, we use Power Automate to handle everyday tasks and automate small parts of our work. Flows help reduce manual effort, improve accuracy, and make repeated tasks run smoothly. But just like many of us experience, we often face one big challenge, i.e., writing expressions. Expressions may look small, but they require time and… Read More »
The initial release of Plan Designer delivered strong capabilities for generating detailed requirement documentation, but it lacked one critical component: visualising how those requirements come together as a complete business process. Without a visual workflow, teams had to interpret written requirements on their own, often leading to gaps in understanding, misalignment between business and technical… Read More »