Create a Journey with Copilot in Dynamics 365 Marketing (Customer Insights – Journeys)

In this blog, we will learn about the new feature introduced by Microsoft in the 2023 Release Wave 2. Anyone can now quickly construct customer journeys with Dynamics 365 Marketing (Customer Insights–Journeys), including those who have never done it before. The journey will be built for you by Copilot’s generative AI if you just describe… Read More »

Enhanced characteristics Setting with Dynamics 365 Field Service

Field Service contains the ability to define characteristics for resources. These are used to record the skills and certifications of a resource. It has information that is used on work orders to ensure only correctly qualified engineers are assigned. Characteristics are the skills or attributes of resources. For example, they will be indicating a license… Read More »

Detect, Prevent & Merge – Say Goodbye to Duplicate Records in Dynamics 365 CRM!

A 66% surge in revenue is possible if organizations implement data quality best practices, like using a deduplication solution. In an age where information is paramount, ensuring the reliability of data is not just a necessity; it is an imperative. Due to importing data in bulk, manual entries by different users, or integration with other… Read More »

Never Miss a Renewal: Streamline Subscription Management with Workflow Triggers in Microsoft Dynamics 365!

Managing subscriptions and recurring billing processes can be a daunting task. Keeping track of renewals, ensuring timely payments, and providing a seamless experience to customers are crucial for any subscription-based business. Fortunately, Inogic offers a comprehensive solution that simplifies these processes and ensures that you never miss a renewal. In this article, we will delve… Read More »

WhatsApp and Microsoft Dynamics 365 to Transform How People and Businesses Engage Globally!

Waking up to WhatsApp notifications has become part of our morning ritual. In 2023, WhatsApp has reached 2.78 billion daily active users. Making it one of the most important and popular social media channels. WhatsApp has emerged as an integral part of all sizes of industries for their customer relation, running campaigns, and sales strategies.… Read More »