Imagine you run a business that gets dozens or hundreds of order requests via email every day from new clients or repeat customers. Normally, each request follows a long manual sequence – first reading the email, then validating customer details, checking item availability in inventory, preparing a quote, sending it to the customer, waiting for… Read More »
Deep Reasoning in Microsoft Copilot Studio enables AI agents to analyze multi-step support scenarios, evaluate historical case data, apply business rules, and recommend well-reasoned actions similar to how an experienced support specialist thinks. AI agents are becoming a core part of customer service operations, but traditional conversational models often struggle when scenarios become complex, like… Read More »
Introduction Microsoft Copilot Studio has unlocked a new era of conversational AI for organizations looking to automate workflows, improve employee productivity, and extend intelligence into everyday apps. But while creating a copilot is becoming easier, scaling that copilot across Microsoft 365, especially Teams, Outlook, SharePoint, Word, and other surfaces, is where most organizations hit a… Read More »
AI agents are rapidly transforming how teams work by reducing manual effort, improving decision-making, and enabling employees to focus on high-value tasks. With Microsoft 365 Copilot introducing Researcher and Analyst AI agents, organizations now have powerful, ready-to-use assistants that can research topics, summarize information, analyze data, and generate actionable insights directly inside Teams. These agents… Read More »
Microsoft Copilot Studio is rapidly transforming how business users analyze data, automate tasks, and create intelligent solutions. One of its most powerful new capabilities is the Code Interpreter, which allows users to run Python code directly within Copilot, without needing developer expertise. With this feature, users can perform advanced data analysis, process documents (Word, Excel,… Read More »
Imagine having an AI assistant that doesn’t just follow your commands but thinks, decides, and acts independently. With Autonomous and Multi-Agent capabilities in Microsoft Copilot Studio, that vision is now a reality. This powerful feature allows you to automate repetitive, time-consuming tasks such as managing emails by using intelligent agents that work independently or collaboratively… Read More »
Microsoft has officially dropped the Copilot Fall Release, and it marks a significant evolution in the world of generative AI. Going beyond the headlines and hype, this release is founded on a principle Microsoft AI CEO Mustafa Suleyman calls “human-centered AI.” The core mission is to shift the technology from demanding attention to giving users… Read More »
Exceptional customer service doesn’t end when a support ticket is closed. In many cases, the most insightful feedback comes after the resolution. Microsoft Dynamics 365 now offers a preview feature that enables organizations to automatically send satisfaction surveys to customers once a case is marked as resolved. In this blog post, we’ll walk you through… Read More »
Introduction to AI Agents in Power Pages Microsoft Power Pages has introduced a powerful capability that allows creators to build AI-driven agents directly from forms. These agents are powered by Microsoft Copilot Studio, enabling seamless interaction between users and the data collected through Power Pages forms. This feature simplifies the process of embedding intelligent, conversational… Read More »
Nowadays, customer interactions often span many languages. Microsoft’s Copilot Studio provides a powerful way to build multilingual agents, chat agents or bots that can seamlessly converse in more than one language while being maintained as a single agent. What is a Multilingual Agent? A multilingual agent in Copilot Studio is an agent that: Has one… Read More »