New SMS Integration arrives in Dynamics 365 CRM – Revolutionize Customer Communication!

By | January 23, 2024


In recent times, we’ve witnessed a noticeable shift in user behaviors and strategies for capturing customer attention. This transition has moved from calls to emails and currently involves embracing social media as a communication channel with an exceptionally large user base. Given its nature, text messaging services like SMS have emerged as a significantly convenient means for direct, personalized communication.

Let’s look at the impactful impressions of SMS, revealed by compelling statistics:

  • 95% of SMS messages are promptly read within a mere 3 minutes of delivery.
  • SMS marketing campaigns yield an impressive 209% higher response rate compared to emails.
  • On average, 36% of SMS messages prompt a click-through action, showcasing their compelling nature.

Given these impressive figures, one might wonder 🤔💭:

What’s holding back Sales, Marketing, Support, and PR Teams worldwide from adapting and integrating SMS into their Customer Relationship Management (CRM) systems?

Well … the answer lies in the persisting challenge—inefficiencies and data fragmentation that affect the seamless adoption of SMS within CRM workflows.

To address the needs of this segment of potential customers and users, after the grand success of WhatsApp CRM integration, Inogic is glad to release TextSMS4Dynamics, the perfect SMS-based messaging integration for Dynamics 365 CRM.

TextSMS4Dynamics is an innovation designed to address the crucial need for unified and efficient communication. This solution seamlessly integrates SMS capabilities within Microsoft Dynamics 365 CRM, empowering sales, service, and marketing teams to engage globally without ever leaving the CRM ecosystem.

In other words, it’s all about “Elevating, Engagement, and Efficiency”

TextSMS4Dynamics brings a personalized approach, enabling businesses to:

  • Engage effectively with customers and receive a quick response.
  • Serve clients better through personalization and automation.
  • Market products efficiently using a concise SMS messaging system.

Let’s explore how TextSMS4Dynamics redefines CRM communication:

Effortless Message User Interface

TextSMS4Dynamics provides a convenient messaging user interface (UI) accessible within CRM environment. Initiate and maintain conversations with customers from a single platform effortlessly.

SMS Integration in Dynamics 365 CRM

Incoming Message Notifications in CRM

Receive instant notifications for incoming messages directly within your CRM. Stay updated and respond swiftly to customer inquiries with color-coded message bubbles for ongoing conversations.

SMS Integration in Dynamics 365 CRM

Historical Message Sessions for Tracking Conversations

TextSMS4Dynamics allows for the storage of history within message sessions. Engage directly with customers by having contextual conversations and save complete conversation histories linked to specific records for easy tracking and review.

SMS Integration in Dynamics 365 CRM

Image, Emoji and Multi-language Messaging Service Support

Support for image, emoji, and multi-language messaging in the CRM system significantly improves customer interaction. TextSMS4Dynamics has made this possible.

SMS Integration in Dynamics 365 CRM

Automation with Workflow Integration

Set up triggers on specific CRM events or actions, automating messaging tasks like sending order confirmations or appointment reminders via SMS. This automation saves time, reduces manual effort, and ensures timely communication.

SMS Integration in Dynamics 365 CRM 5

Ready to Experience the Change?

  • Seamlessly integrate messages into CRM operations.
  • Get instant updates and engage with customers effortlessly.
  • Automate communication and elevate client interactions.

Be among the first to try TextSMS4Dynamics, what’s better than Today?

Download the 15-day free trial from our website or contact us at Experience the future of CRM communication, where efficiency meets engagement seamlessly.

TextSMS4Dynamics offers an integrated solution to bridge the gap between messaging service and CRM, empowering businesses to communicate more effectively, automate interactions, and enhance customer relationships within the Dynamics 365 ecosystem.