Sam handles dozens of customer chats daily. Before AI, he manually scrolled through message threads, checked records, fixed grammar, and guessed emotional tone. Now? A chat pops up. The sentiment is already analyzed. The entire chat + CRM record is summarized. A rephrased, polished reply is suggested. All within seconds. Boom. She’s 10x faster, and… Read More »
In a world where customers expect instant, personalized service, integrating WhatsApp with your CRM isn’t optional—it’s a strategic necessity. If you’re using Microsoft Dynamics 365 CRM, you’re likely managing sales, service, and marketing in one platform. But what about WhatsApp—the world’s most-used messaging app? Without direct integration, your teams are switching tools, losing context, and… Read More »
Pop quiz! You get two messages: 📩 A generic promo email you might read later 💬 A WhatsApp message that lands right after you browsed a product Which one do you open? Exactly. Real-time, relevant messaging wins—every time. In a world where attention spans are shorter than a TikTok video, customers crave relevance and speed.… Read More »
A business wants a wide reach, right? Well, what’s better than WhatsApp to connect with customers instantly? It’s quick and easy, and almost everyone uses it! As of 2025, WhatsApp has over 2.95 billion active users worldwide, and 83% of users engage with the app on a daily basis. But when businesses try to communicate… Read More »
As we step into the festive season of Christmas and New Year 2025, it’s time to rethink how you connect with your customers. In today’s customer-centric world, communication isn’t just about staying in touch—it’s about building relationships that drive growth and success. And let’s face it, no one wants delays or endless email threads anymore.… Read More »
A customer reaches out to your support team with a question about their recent purchase. As a dedicated agent, you receive an instant notification on your Dynamics 365 CRM through WhatsApp4Dynamics. With a quick glance, you see the details of their inquiry linked directly to their CRM record. You respond within seconds, sending a PDF… Read More »
In the contemporary digital era, effective communication is pivotal for cultivating robust customer relationships and driving business growth. For organizations using Microsoft Dynamics 365 CRM, incorporating messaging functionalities can significantly improve engagement levels and operational efficiency. As businesses aim towards seamlessly integrating messaging solutions within their CRM frameworks, the choice between WhatsApp and SMS has… Read More »
Introduction Hey there! WhatsApp Business API is a fascinating topic to discuss and we all know that, that’s why we have created an ‘only essential’ walkthrough that you need to know to make the most of this awesome tool – WhatsApp Business API. Whether you’re a total newbie to messaging APIs or you’re already a… Read More »
The Power of WhatsApp Marketing for Brands: A Game Changer Today, brands constantly bombard customers with emails, calls, and social media ads. It can be hard to stand out from the noise and connect with customers in a meaningful way. But what if there was a way to reach customers directly on a platform they… Read More »
In the world of sales, the medium you choose for communication carries just as much weight as the message itself. Picking the right channel can make or break your connection with potential customers. Imagine trying to discuss a complex enterprise software solution over a quick text message or delivering a delicate sales pitch through an… Read More »