*|Innovation Letter - February Edition|*

͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌ ͏ ‌

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Coming Soon: AI-Powered Next Best Action for Dynamics 365.

Inogic’s February digest brings exciting new updates! As organizations continue embracing AI for smarter CRM decisions, we’re thrilled to introduce our upcoming Next Best Action solution for Dynamics 365. Designed to guide users with AI-powered recommendations, it helps identify the most impactful next step, prioritize opportunities, and ensure timely follow-ups. Stay tuned as we prepare to launch this intelligent capability that turns CRM insights into clear, actionable guidance.

CRM News and Articles

Modernizing Document Management in SharePoint with Autofill Columns

In this blog, explore how Autofill columns in Microsoft SharePoint use AI to automatically populate metadata, improve document classification, and modernize document management for better search, governance, and organization.

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How to Reduce AI Testing Risk in Dynamics 365 Using Copilot Studio

In this blog, learn how to reduce AI testing risks in Dynamics365 using Microsoft Copilot Studio’s Agent Evaluation feature. Discover how structured test sets, automated scoring, & evaluation insights help ensure accurate, consistent Copilot responses before deploying.

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Step-by-Step Guide to Build a Reusable Component Collection in Microsoft Copilot Studio

In this blog, we explore how to create and reuse Component Collections in Microsoft Copilot Studio to centralize FAQs and knowledge across multiple agents, ensuring consistent responses, faster updates, and scalable knowledge management for HR and IT assistants.

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How the Hospitality Industry Can Polish Its Operations with Smarter Maps

In this blog, explore how Hospitality brands are leveraging smarter maps to improve guest experiences, streamline operations, and optimize decision-making. Location intelligence is quickly becoming a competitive advantage to watch this month.

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Maximizing Dynamics 365 CRM with Microsoft Power Platform for Business Growth

Explore how Microsoft Power Platform helps organizations unlock the full potential of Dynamics 365 CRM through custom apps, automation, data visualization, and AI-driven insights for business growth.

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Omnichannel CRM Solutions: Boost Customer Engagement with WhatsApp, SMS, and Live Chat

Learn how integrating WhatsApp, SMS, and Live Chat with Microsoft Dynamics 365 CRM helps businesses deliver faster responses, automate workflows, and create seamless omnichannel customer experiences.

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New and Hot Upgrades

Click2Export now allows you to group multiple reports/templates into a report template collection and export them together

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New to Click2 Export?

Reach out to us at crm@inogic.com & start your 15-day free trial today.

Good solution and support team

Very helpful tool that solves the storage issue with email attachments in dataverse

filling up too much space.

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Highly recommended

WhatsApp4Dynamics is a very effective solution for integrating WhatsApp communication directly into Dynamics 365.

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We appreciate you being part of our community! Stay tuned for more updates and practical tips to make the most of Dynamics 365 CRM.