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To increase brand loyalty in today’s always connected world, it is important for digitally empowered businesses to deliver intelligent customer service.
Microsoft Dynamics 365 for Customer Service is the next generation of cloud-based enterprise ready intelligent business application for customer service management to help your organization to have effortless customer interactions.
Deliver exceptional customer service by utilizing relevant, personalized customer interaction data.
Leverage built-in intelligence to stay agile and have a positive and meaningful impact at every level.
Deliver end-to-end customer service and interact with customers across multiple channels.
Gain a 360-degree view of the customer interactions to anticipate customer needs and deliver value across multiple touch points.
Utilize smart, always available Service Bots built on industry-leading AI framework to provide smart recommendations and automate resolution.
Avoid service and support issues and create upsell and cross-sell opportunities with recommendations driven by machine learning.
Provide Agents and Customers answers to solve the issue on their own with a searchable knowledge base across channels.
Empower Agents and Customers with an online community where peers can respond and a seamless transition to assisted support.
Handle all service interactions in one place from entitlements to recommendations and provide fast personalized support and service experience.
To find out more about how we can help you get the most out of your Dynamics 365 for Customer Service, write to us on email@example.com today!