{"id":34826,"date":"2024-08-30T12:29:45","date_gmt":"2024-08-30T12:29:45","guid":{"rendered":"https:\/\/www.inogic.com\/contractor-performance-validation-using-dynamics-365s-customer-voice-surveys\/"},"modified":"2024-08-30T12:29:45","modified_gmt":"2024-08-30T12:29:45","slug":"contractor-performance-validation-using-dynamics-365s-customer-voice-surveys","status":"publish","type":"page","link":"https:\/\/www.inogic.com\/es\/services\/success-story\/contractor-performance-validation-using-dynamics-365s-customer-voice-surveys\/","title":{"rendered":"Contractor Performance Validation using Dynamics 365\u2019s Customer Voice Surveys"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34826\" class=\"elementor elementor-34826 elementor-24295\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element 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d=\"M201,10.6c0-0.1-4.4,1.2-6.3,2.2c-1.9,0.9-6.2,3.1-6.1,3.1c0.1,0.1,4.2-1.6,6.3-2.6\tS201,10.7,201,10.6z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M154.5,26.7c-0.1-0.1-4.6,0.3-7.2,0c-7.3-0.7-17-3.2-16.6-2.9c0.4,0.3,13.7,3.1,17,3.3\tC152.6,27.5,154.6,26.8,154.5,26.7z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M41.9,19.3c0,0,1.2-0.3,2.9-0.1c1.7,0.2,5.8,0.9,8.2,0.7c4.2-0.4,7.4-2.7,7-2.6\tc-0.4,0-4.3,2.2-8.6,1.9c-1.8-0.1-5.1-0.5-6.7-0.4S41.9,19.3,41.9,19.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M75.5,12.6c0.2,0.1,2-0.8,4.3-1.1c2.3-0.2,2.1-0.3,2.1-0.5c0-0.1-1.8-0.4-3.4,0\tC76.9,11.5,75.3,12.5,75.5,12.6z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M15.6,13.2c0-0.1,4.3,0,6.7,0.5c2.4,0.5,5,1.9,5,2c0,0.1-2.7-0.8-5.1-1.4\tC19.9,13.7,15.7,13.3,15.6,13.2z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7462c57\" data-id=\"7462c57\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3fa643e elementor-widget elementor-widget-heading\" data-id=\"3fa643e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Contractor Performance Validation using Dynamics 365\u2019s Customer Voice Surveys<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-919823b\" data-id=\"919823b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3912132 elementor-widget__width-auto elementor-absolute elementor-widget elementor-widget-image\" data-id=\"3912132\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"244\" height=\"89\" src=\"https:\/\/www.inogic.com\/wp-content\/uploads\/2022\/09\/Group-10048.png\" class=\"attachment-large size-large wp-image-1120\" alt=\"icon\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8069b65 elementor-widget elementor-widget-image\" data-id=\"8069b65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"750\" height=\"500\" src=\"https:\/\/www.inogic.com\/wp-content\/uploads\/2023\/11\/SharePoint-Security-Sync-Success-Story.webp\" class=\"attachment-full size-full wp-image-18993\" alt=\"SharePoint Security Sync Success Story\" srcset=\"https:\/\/www.inogic.com\/wp-content\/uploads\/2023\/11\/SharePoint-Security-Sync-Success-Story.webp 750w, https:\/\/www.inogic.com\/wp-content\/uploads\/2023\/11\/SharePoint-Security-Sync-Success-Story-300x200.webp 300w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-59aba402 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59aba402\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29200640\" data-id=\"29200640\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65925717 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-elementskit-simple-tab\" data-id=\"65925717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-simple-tab.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <div class=\"elementkit-tab-wraper   elementskit-fitcontent-tab \">\n            <ul class=\"nav nav-tabs elementkit-tab-nav \">\n                                    <li class=\"elementkit-nav-item elementor-repeater-item-9077dfd\">\n                        <a class=\"elementkit-nav-link  active show right-pos\" id=\"content-9077dfd69eaad0ee58a3-tab\" data-ekit-handler-id=\"business-challenge\" data-ekit-toggle=\"tab\" data-target=\"#content-9077dfd69eaad0ee58a3\" href=\"#Content-9077dfd69eaad0ee58a3\"\n                            data-ekit-toggle-trigger=\"click\"\n                            aria-describedby=\"Content-9077dfd69eaad0ee58a3\">\n                            <span class=\"elementskit-tab-icon\"><i class=\"icon icon-business\"><\/i><\/span>                            <span class=\"elementskit-tab-title\">Business Challenge<\/span>\n                        <\/a>\n                    <\/li>\n                                        <li class=\"elementkit-nav-item elementor-repeater-item-00f52ae\">\n                        <a class=\"elementkit-nav-link  right-pos\" id=\"content-00f52ae69eaad0ee58a3-tab\" data-ekit-handler-id=\"solution\" data-ekit-toggle=\"tab\" data-target=\"#content-00f52ae69eaad0ee58a3\" href=\"#Content-00f52ae69eaad0ee58a3\"\n                            data-ekit-toggle-trigger=\"click\"\n                            aria-describedby=\"Content-00f52ae69eaad0ee58a3\">\n                            <span class=\"elementskit-tab-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-lightbulb\" viewBox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M96.06 454.35c.01 6.29 1.87 12.45 5.36 17.69l17.09 25.69a31.99 31.99 0 0 0 26.64 14.28h61.71a31.99 31.99 0 0 0 26.64-14.28l17.09-25.69a31.989 31.989 0 0 0 5.36-17.69l.04-38.35H96.01l.05 38.35zM0 176c0 44.37 16.45 84.85 43.56 115.78 16.52 18.85 42.36 58.23 52.21 91.45.04.26.07.52.11.78h160.24c.04-.26.07-.51.11-.78 9.85-33.22 35.69-72.6 52.21-91.45C335.55 260.85 352 220.37 352 176 352 78.61 272.91-.3 175.45 0 73.44.31 0 82.97 0 176zm176-80c-44.11 0-80 35.89-80 80 0 8.84-7.16 16-16 16s-16-7.16-16-16c0-61.76 50.24-112 112-112 8.84 0 16 7.16 16 16s-7.16 16-16 16z\"><\/path><\/svg><\/span>                            <span class=\"elementskit-tab-title\">Solution<\/span>\n                        <\/a>\n                    <\/li>\n                                        <li class=\"elementkit-nav-item elementor-repeater-item-b9ab977\">\n                        <a class=\"elementkit-nav-link  right-pos\" id=\"content-b9ab97769eaad0ee58a3-tab\" data-ekit-handler-id=\"conclusion\" data-ekit-toggle=\"tab\" data-target=\"#content-b9ab97769eaad0ee58a3\" href=\"#Content-b9ab97769eaad0ee58a3\"\n                            data-ekit-toggle-trigger=\"click\"\n                            aria-describedby=\"Content-b9ab97769eaad0ee58a3\">\n                            <span class=\"elementskit-tab-icon\"><i class=\"icon icon-settings\"><\/i><\/span>                            <span class=\"elementskit-tab-title\">Conclusion<\/span>\n                        <\/a>\n                    <\/li>\n                                <\/ul>\n\n            <div class=\"tab-content elementkit-tab-content\">\n                                    <div class=\"tab-pane elementkit-tab-pane elementor-repeater-item-9077dfd  active show\" id=\"content-9077dfd69eaad0ee58a3\" role=\"tabpanel\"\n                         aria-labelledby=\"content-9077dfd69eaad0ee58a3-tab\">\n                        <div class=\"animated fadeIn\">\n                            <p>We have a client whose business is connecting customers with reliable contractors offering renovation and construction-related services like kitchen renovation, Interior, roofing, etc. To ensure the reliability of Contractors and the process of connecting customers with the relevant expert contractors, there are rigorous evaluation processes that ensure the quality of Projects.<\/p><p>As they have the process of continuously validating the performance and other criteria of the Contractor, they had to manually communicate and inquire the customers regarding the Contractor\u2019s performance for the project. As they had thousands of projects getting these performance validations for all projects was difficult.<\/p>                        <\/div>\n                    <\/div>\n                                    <div class=\"tab-pane elementkit-tab-pane elementor-repeater-item-00f52ae \" id=\"content-00f52ae69eaad0ee58a3\" role=\"tabpanel\"\n                         aria-labelledby=\"content-00f52ae69eaad0ee58a3-tab\">\n                        <div class=\"animated fadeIn\">\n                            <p>So, to overcome this business issue we implemented Microsoft Dynamics 365 CRM\u2019s Customer Voice for them. It helped to improve their business and enhanced their operations.<\/p><ul><li><strong>Validate Customer Satisfaction<\/strong><ol><li>Collect and analyze feedback across multiple channels<\/li><li>Identify customer needs, preferences, and pain points.<\/li><li>Track customer sentiment and trends over time.<\/li><\/ol><\/li><li><strong>Improve Customer Satisfaction:<\/strong><\/li><\/ul><ul><li style=\"list-style-type: none;\"><ol><li>Take proactive actions based on real-time feedback.<\/li><li>Personalize customer interactions and experiences.<\/li><li>Build customer loyalty through improved engagement.<\/li><\/ol><\/li><\/ul><ul><li><strong>Customized Reports and Dashboards: <\/strong>Provided insightful and actionable data<\/li><li><strong>Feedback-based Automation<\/strong><strong>:<\/strong> Set up automated workflows based on feedback.<\/li><\/ul>                        <\/div>\n                    <\/div>\n                                    <div class=\"tab-pane elementkit-tab-pane elementor-repeater-item-b9ab977 \" id=\"content-b9ab97769eaad0ee58a3\" role=\"tabpanel\"\n                         aria-labelledby=\"content-b9ab97769eaad0ee58a3-tab\">\n                        <div class=\"animated fadeIn\">\n                            <p>The implementation enabled the organization to automate customer feedback collection using Microsoft Dynamics 365 Customer Voice and gain real-time visibility into contractor performance and customer satisfaction. By integrating Customer Voice survey responses directly into Dynamics 365 CRM, the company improved operational efficiency, strengthened contractor evaluation processes, and enhanced overall service quality<\/p>                        <\/div>\n                    <\/div>\n                                \n            <\/div>\n                    <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-1bdabbb5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1bdabbb5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1f649bf9\" data-id=\"1f649bf9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70d2eb4d elementor-button-info elementor-align-center elementor-widget elementor-widget-button\" data-id=\"70d2eb4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.inogic.com\/Assets\/Casestudy\/Services\/Customer%20Voice%20Surveys.pdf\" target=\"_blank\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download PDF<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contractor Performance Validation using Dynamics 365\u2019s Customer Voice Surveys Business Challenge Solution Conclusion We have a client whose business is connecting customers with reliable contractors offering renovation and construction-related services like kitchen renovation, Interior, roofing, etc. To ensure the reliability of Contractors and the process of connecting customers with the relevant expert contractors, there are 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