{"id":44875,"date":"2026-06-09T16:16:18","date_gmt":"2026-06-09T10:46:18","guid":{"rendered":"https:\/\/www.inogic.com\/blog\/?p=44875"},"modified":"2026-06-09T16:16:18","modified_gmt":"2026-06-09T10:46:18","slug":"dynamics-365-crm-hierarchy-control-vs-map-my-relationships-hierarchy-view","status":"publish","type":"post","link":"https:\/\/www.inogic.com\/blog\/2026\/06\/dynamics-365-crm-hierarchy-control-vs-map-my-relationships-hierarchy-view\/","title":{"rendered":"Dynamics 365 CRM Hierarchy Control vs Map My Relationships Hierarchy View"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignnone size-full wp-image-44880\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2026\/06\/Dynamics-365-CRM-Hierarchy-Control-vs-Map-My-Relationships-Hierarchy-View-scaled.png\" alt=\"Hierarchy Control vs Map My Relationships Hierarchy View\" width=\"2560\" height=\"1463\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2026\/06\/Dynamics-365-CRM-Hierarchy-Control-vs-Map-My-Relationships-Hierarchy-View-scaled.png 2560w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2026\/06\/Dynamics-365-CRM-Hierarchy-Control-vs-Map-My-Relationships-Hierarchy-View-300x171.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2026\/06\/Dynamics-365-CRM-Hierarchy-Control-vs-Map-My-Relationships-Hierarchy-View-1024x585.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2026\/06\/Dynamics-365-CRM-Hierarchy-Control-vs-Map-My-Relationships-Hierarchy-View-768x439.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2026\/06\/Dynamics-365-CRM-Hierarchy-Control-vs-Map-My-Relationships-Hierarchy-View-1536x878.png 1536w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2026\/06\/Dynamics-365-CRM-Hierarchy-Control-vs-Map-My-Relationships-Hierarchy-View-2048x1170.png 2048w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2026\/06\/Dynamics-365-CRM-Hierarchy-Control-vs-Map-My-Relationships-Hierarchy-View-660x377.png 660w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><strong>Why CRM Data Visualization in Dynamics 365 CRM Has Become Critical<\/strong><\/p>\n<p>Sales leaders, service managers, and CRM administrators share a common frustration: Dynamics 365 stores rich, interconnected data, but the default grid and list views display it as isolated rows. Accounts, contacts, opportunities, cases, and custom records sit in separate silos, forcing users to click through multiple screens to understand how everything connects.<\/p>\n<p>This is not a minor annoyance. It has real business consequences. A seller misses a key decision-maker shared between two related accounts. A service agent cannot see that a case is part of a larger escalation chain. A sales manager cannot quickly identify which subsidiaries belong to a parent account without running a report.<\/p>\n<blockquote><p><strong><em>Context is everything in modern CRM. Data that cannot be understood in its relational context is data that cannot be acted upon.<\/em><\/strong><\/p><\/blockquote>\n<p>This is why CRM data visualization in Dynamics 365 CRM has moved from a nice-to-have feature to a core productivity requirement. Teams that see their data visually, in a connected hierarchy view or mind map view, make faster decisions and spot more opportunities.<\/p>\n<p>Two distinct approaches to this challenge now exist in the Dynamics 365 ecosystem:<\/p>\n<ul>\n<li>The\u00a0<strong>native Hierarchy Control<\/strong>\u00a0was introduced in Dynamics 365 Sales as part of the 2025 Release Wave 2, replacing the deprecated legacy hierarchy control.<\/li>\n<li>The\u00a0<strong>Map My Relationships Hierarchy View<\/strong>, a purpose-built AppSource add-on from Inogic that offers both hierarchy and mind map visualization across all Dynamics 365 model-driven apps.<\/li>\n<\/ul>\n<p>This blog breaks down exactly what each tool does, where each excels, and which one fits your organization&#8217;s needs.<\/p>\n<h3><strong>Key Takeaway:<\/strong><\/h3>\n<ul>\n<li><strong>Microsoft&#8217;s legacy hierarchy control was deprecated in October 2024<\/strong> and fully removed by October 2025, making a replacement tool essential for Dynamics 365 users.<\/li>\n<li><strong>Two solutions now exist<\/strong>, Microsoft&#8217;s native Hierarchical Relationship Visualizer (Sales Hub only) and Map My Relationships by Inogic (all model-driven apps).<\/li>\n<li><strong>The native control offers deeper Sales Hub integration<\/strong> with up to 7 customizable fields per tile, inline editing, and multi-table support at no extra cost.<\/li>\n<li><strong>Map My Relationships goes beyond a tree view<\/strong> with an exclusive mind map mode that shows 360-degree relationships across Customer Service, Field Service, and custom apps.<\/li>\n<\/ul>\n<h3><strong>The Deprecation Story: What Changed and Why<\/strong><\/h3>\n<p>To understand the current hierarchy landscape in Dynamics 365 CRM, you need to know what happened to the original feature.<\/p>\n<p>Microsoft deprecated the legacy hierarchy control in model-driven apps in October 2024. The feature was fully removed by October 2025. The reasons cited included low usage, accessibility issues, and incompatibility with the modern Unified Interface design framework.<\/p>\n<h3><strong>Two solutions emerged to fill that gap:<\/strong><\/h3>\n<p><strong>New Native Hierarchy Control<\/strong><\/p>\n<p>Launched in preview with the 2025 Release Wave 2 (August 2025), reaching general availability in October 2025. Built specifically for Dynamics 365 Sales Hub. Multi-table support arrived later in the same wave.<\/p>\n<p><strong>Native Hierarchy Control in Dynamics 365 CRM<\/strong><\/p>\n<p>Officially called the\u00a0<strong>Hierarchical Relationship Visualizer<\/strong>, this is Microsoft&#8217;s built-in replacement for the deprecated legacy hierarchy control. It ships inside Dynamics 365 Sales Hub at no extra cost and reached general availability in October 2025.<\/p>\n<h3><strong>What It Supports<\/strong><\/h3>\n<ul>\n<li><strong>Single and Multi-Table: <\/strong>Start with an Account, drill into Contacts, expand Opportunities and custom tables, all in one connected hierarchy view.<\/li>\n<li><strong>Inline Editing: <\/strong>Click any tile to open a side pane. Edit fields, add notes, and update records without leaving the hierarchy view.<\/li>\n<li><strong>Fully Configurable Tiles: <\/strong>Display up to 7 fields per tile. Customize colors, icons, and size to make the most important data pop instantly.<\/li>\n<li><strong>All Relationship Types: <\/strong>Supports 1:N, N:N, Dataverse Connections, custom intersect tables, and hybrid self-referential structures.<\/li>\n<\/ul>\n<h3><strong>Map My Relationships Hierarchy View<\/strong><\/h3>\n<p>MMR is a Dynamics 365 CRM add-on by Inogic, available on Microsoft Marketplace. It works across\u00a0<strong>all model-driven apps<\/strong>, not just Sales Hub, and offers two visualization modes the native control does not.<\/p>\n<p>A Microsoft Marketplace-available add-on offering a hierarchy view in a tree-like structure and a mind map view for broader relationship visualization, available across all Dynamics 365 model-driven apps.<\/p>\n<h3><strong>Key Differentiator<\/strong><\/h3>\n<p>The mind map view in Dynamics 365 CRM shows all relationships around a record, regardless of direction. Not all CRM data fits a strict parent-child tree. MMR covers the rest, making it the go-to for holistic relationship exploration across any Dynamics 365 app.<\/p>\n<ul>\n<li><strong>Works Everywhere: <\/strong>Customer Service, Field Service, Marketing, custom apps. No Sales Hub license required.<\/li>\n<li><strong>Quick Setup: <\/strong>Install from AppSource. Configure per entity through a dedicated UI. No custom code needed.<\/li>\n<li><strong>5 Fields per Card: <\/strong>MMR displays the first 5 fields (with customization) from any selected view on each relationship card.<\/li>\n<\/ul>\n<h3><strong>Side-by-Side Feature Comparison<\/strong><\/h3>\n<table width=\"616\">\n<tbody>\n<tr>\n<td><span style=\"color: #0000ff;\"><strong>Feature<\/strong><\/span><\/td>\n<td><span style=\"color: #0000ff;\"><strong>Dynamics 365 Native<\/strong><\/span><\/td>\n<td><span style=\"color: #0000ff;\"><strong>Map My Relationship<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Availability<\/strong><\/td>\n<td>Dynamics 365 Sales Hub only<\/td>\n<td>All Dynamics 365 model-driven apps<\/td>\n<\/tr>\n<tr>\n<td><strong>Hierarchy View (Tree)<\/strong><\/td>\n<td><strong>Yes<\/strong>\u00a0-vertical and horizontal modes<\/td>\n<td><strong>Yes<\/strong>\u00a0-configurable per entity<\/td>\n<\/tr>\n<tr>\n<td><strong>Mind Map View<\/strong><\/td>\n<td><strong>No<\/strong><\/td>\n<td><strong>Yes<\/strong>\u00a0-default mode in MMR<\/td>\n<\/tr>\n<tr>\n<td><strong>Single-Table Hierarchy<\/strong><\/td>\n<td><strong>Yes<\/strong><\/td>\n<td><strong>Yes<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Multi-Table Hierarchy<\/strong><\/td>\n<td><strong>Yes<\/strong> -accounts, contacts, opportunities, custom tables<\/td>\n<td><strong>Partial<\/strong>\u00a0-via entity relationship configuration ( Yes all table)<\/td>\n<\/tr>\n<tr>\n<td><strong>Many-to-Many Relationship Support<\/strong><\/td>\n<td><strong>Yes<\/strong> -including manual intersect tables<\/td>\n<td><strong>Yes<\/strong> -through relationship configuration<\/td>\n<\/tr>\n<tr>\n<td><strong>Dataverse Connections Table<\/strong><\/td>\n<td><strong>Yes<\/strong> -row-level relationship filtering<\/td>\n<td><strong>( Yes- through the Map My Connections component. )<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Inline Record Editing<\/strong><\/td>\n<td><strong>Yes<\/strong>\u00a0-side pane editing without leaving view<\/td>\n<td>Navigate to record form (Record popup will open and we can update )<\/td>\n<\/tr>\n<tr>\n<td><strong>Fields per Tile\/Card<\/strong><\/td>\n<td>Up to 7 fields<\/td>\n<td>First 5 fields from selected view<\/td>\n<\/tr>\n<tr>\n<td><strong>Tile Customization (color, icon, size)<\/strong><\/td>\n<td><strong>Yes<\/strong><\/td>\n<td>Limited ( No)<\/td>\n<\/tr>\n<tr>\n<td><strong>Zoom and \u2003\u2003\u2003\u2003\u2003\u2003Collapse\/Expand<\/strong><\/td>\n<td><strong>Yes<\/strong><\/td>\n<td><strong>Yes<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Multiple Hierarchy \u2003Configs per Table<\/strong><\/td>\n<td>yes<\/td>\n<td><strong>Yes<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Works outside Dynamics 365 Sales<\/strong><\/td>\n<td><strong>No\u00a0 ( yes \u2013 Custom entity)<\/strong><\/td>\n<td><strong>Yes ( custom entity)<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Additional Licensing Cost<\/strong><\/td>\n<td>Included in the D365 Sales license<\/td>\n<td>Separate Marketplace subscription (Requires a separate Map My Relationships subscription\/license. )<\/td>\n<\/tr>\n<tr>\n<td><strong>Setup Complexity<\/strong><\/td>\n<td>Low to medium (App Settings designer)<\/td>\n<td>Low (Entity Configuration UI)<\/td>\n<\/tr>\n<tr>\n<td><strong>Legacy Hierarchy Replacement<\/strong><\/td>\n<td><strong>Yes<\/strong> -official Microsoft replacement<\/td>\n<td><strong>Yes<\/strong>\u00a0-designed as an alternative<\/td>\n<\/tr>\n<tr>\n<td><strong>360-Degree Relationship View<\/strong><\/td>\n<td><strong>No<\/strong><\/td>\n<td><strong>Yes<\/strong>\u00a0-via mind map view<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>Frequently Asked Questions About Hierarchy View in Dynamics 365 CRM<\/strong><\/h3>\n<p><strong>What happened to the old hierarchy control in Dynamics 365?<\/strong><\/p>\n<p>Microsoft deprecated the legacy hierarchy control in October 2024 and fully removed it by October 2025. The decision was made due to low usage rates, accessibility concerns, and incompatibility with the modern Unified Interface design framework. The replacement is the new Hierarchical Relationship Visualizer, available in Dynamics 365 Sales as part of the 2025 Release Wave 2, which reached general availability in October 2025.<\/p>\n<p><strong>Does the native hierarchy control in Dynamics 365 support multiple tables?<\/strong><\/p>\n<p>Yes. Starting with the 2025 Release Wave 2 general availability update, the native hierarchy control in Dynamics 365 Sales supports multi-table hierarchies. You can build hierarchies that include accounts, contacts, opportunities, leads, and custom tables in a single connected visualization. It also supports many-to-many relationships, the Dataverse Connections table, and custom connection tables.<\/p>\n<p><strong>What is the mind map view in Dynamics 365 CRM and how is it different from a hierarchy view?<\/strong><\/p>\n<p>A hierarchy view in Dynamics 365 CRM shows records in a top-down or left-right tree structure, representing parent-child relationships in an organizational chart style. The mind map view in Dynamics 365 CRM, available through Map My Relationships, shows all related records radiating outward from a central record, regardless of the direction of the relationship. A hierarchy view is best for structured, directional relationships. A mind map view is best for holistic relationship exploration where you want to see all connections at once.<\/p>\n<p><strong>Is the new Dynamics 365 hierarchy control available for all Dynamics 365 apps?<\/strong><\/p>\n<p>No. The new native Hierarchical Relationship Visualizer is currently available through the Dynamics 365 Sales Hub. Organizations using other Dynamics 365 apps, such as Customer Service, Field Service, or custom model-driven apps, will need to add the feature manually or look at third-party solutions like Map My Relationships for cross-app hierarchy visualization.<\/p>\n<p><strong>How many fields can you display on a tile in each hierarchy tool?<\/strong><\/p>\n<p>The native Dynamics 365 hierarchy control supports up to seven fields per tile, along with customizable colors, icons, and sizes. Map My Relationships takes the first five fields from the selected view and displays them on each card. Both tools give administrators control over which fields appear, though the native control offers more tile-level visual customization.<\/p>\n<p><strong>Ready to Improve CRM Data Visualization in Dynamics 365 using Hierarchy View?<\/strong><\/p>\n<p>Explore and start a 15-day free trial of Map My Relationships from the <a href=\"https:\/\/www.inogic.com\/product\/productivity-apps\/map-my-relationships-dynamics-365-crm\/\" target=\"_blank\" rel=\"noopener\">Inogic website<\/a> or <a href=\"https:\/\/marketplace.microsoft.com\/en-us\/product\/inogic.view-mind-map-dynamics-365-relationships?tab=Overview\" target=\"_blank\" rel=\"noopener\">Microsoft Marketplace<\/a>.<\/p>\n<p>Read the full <a href=\"https:\/\/docs.inogic.com\/map-my-relationships\/features\/hierarchy-view\" target=\"_blank\" rel=\"noopener\">documentation<\/a> to see how the hierarchy view and mind map view can work for your organization.<\/p>\n<p>Looking for a strategic demo aligned with your business needs? Reach us at <a href=\"mailto:crm@inogic.com\" target=\"_blank\" rel=\"noopener\">crm@inogic.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why CRM Data Visualization in Dynamics 365 CRM Has Become Critical Sales leaders, service managers, and CRM administrators share a common frustration: Dynamics 365 stores rich, interconnected data, but the default grid and list views display it as isolated rows. Accounts, contacts, opportunities, cases, and custom records sit in separate silos, forcing users to click\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.inogic.com\/blog\/2026\/06\/dynamics-365-crm-hierarchy-control-vs-map-my-relationships-hierarchy-view\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,2706],"tags":[3373],"class_list":["post-44875","post","type-post","status-publish","format-standard","hentry","category-dynamics-365","category-map-my-relationships-2","tag-hierarchy-control-vs-map-my-relationships-hierarchy-view"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/posts\/44875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/comments?post=44875"}],"version-history":[{"count":5,"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/posts\/44875\/revisions"}],"predecessor-version":[{"id":44881,"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/posts\/44875\/revisions\/44881"}],"wp:attachment":[{"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/media?parent=44875"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/categories?post=44875"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/tags?post=44875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}