{"id":43734,"date":"2026-02-18T15:37:25","date_gmt":"2026-02-18T10:07:25","guid":{"rendered":"https:\/\/www.inogic.com\/blog\/?p=43734"},"modified":"2026-02-18T15:39:00","modified_gmt":"2026-02-18T10:09:00","slug":"how-to-reduce-ai-testing-risk-in-dynamics-365-using-copilot-studio","status":"publish","type":"post","link":"https:\/\/www.inogic.com\/blog\/2026\/02\/how-to-reduce-ai-testing-risk-in-dynamics-365-using-copilot-studio\/","title":{"rendered":"How to Reduce AI Testing Risk in Dynamics 365 Using Copilot Studio"},"content":{"rendered":"

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In the previous blog<\/a> (Part I), you explored the overview of AI testing evaluation; now, you can dive deeper into the detailed functionality and practical implementation.<\/p>\n

If you work in IT, especially in a global organization, you understand how critical consistency and accuracy are in daily operations. As a Dynamics 365 CRM Engineer, you likely support teams across multiple countries who rely on Dynamics 365 Customer Service every day.<\/p>\n

As part of your digital transformation journey, you may introduce a Copilot Studio agent to help support teams quickly find answers about case handling, SLAs, escalation rules, and best practices, right inside Dynamics 365.<\/p>\n

Building the Copilot was the easy part. The real challenge was making sure it gave the right answers consistently for everyone. In the beginning, we tested it manually by asking a few questions and doing basic checks. But once more users got involved, problems started showing up. The same question would get slightly different answers, some important SLA details were missed, and users who phrased questions differently didn\u2019t always get clear responses. With a global support team, that kind of inconsistency was risky.<\/p>\n

While exploring Copilot Studio, I came across the Agent Evaluation feature, and it turned out to be a game changer. Instead of guessing, we could test the Copilot using real support questions in a structured way and clearly see where it performed well and where it needed improvement. It helped us catch issues early, improve quality, and feel much more confident before rolling changes out globally.<\/p>\n

Step-by-Step: How to Configure Agent Evaluation in Copilot Studio<\/strong><\/h3>\n

Let\u2019s see how to set the configuration-<\/p>\n

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  1. Sign in to Copilot Studio (https:\/\/copilotstudio.microsoft.com<\/a>).<\/li>\n
  2. Selected the correct Power Platform environment.\"Reduce<\/strong><\/strong><\/li>\n
  3. Open the agent you want to evaluate.\"Reduce<\/li>\n
  4. Verify that you had Maker\/Admin access.<\/li>\n
  5. In the left navigation for that agent, look for \u201cEvaluation\u201d.\"Reduce<\/li>\n
  6. On the Evaluation page, you\u2019ll see buttons like New test set to create\/run evaluations.\"Reduce<\/li>\n<\/ol>\n

    A test set is a collection of questions your agent should handle correctly.<\/p>\n

    You can create test cases in multiple ways:<\/p>\n